I have to say i had high hopes for this resort but unfortunately it was nothing to what i expected. The upgrade is not free to begin with, A/C is not everywhere, mostly in your room only. the $200 cash back is $40, $20 and $10 coupons to the spa only and they can be combined. NOTE a simple massage is $280!! ridiculous. entertainment is not the best, can use alot of work, theres no club and when they do live music its for only 1hour and done. so its not a place to have fun with family at night. the rsvp for habachi is extremely hit and miss, i went for 1 week and it was never any availability. and the wait time for the restaurant La parilla was 2 hours. no organizations at the buffet or restaurants! people were screaming and fighting about it. the Food not good. the only good food we found was in room service, and all time pur prder was wrong. The water park a kid pooped in the pool and anpther day a kid threw up gross. overall I DO NOT RECOMMEND! only thing that i liked was the Al pastor taco in room service amazing tacos! Thats It! DONT WASTE YOUR MONEY IN RIVIERA THE SEAWEED STUNK EVERYDAY! GO TO CANCUN!
brenda
於 2025 年 6 月住了 6 晚
10/10
Excellent services, staffs so friendly and restaurant with so many choice of food.
BINH
於 2025 年 6 月住了 4 晚
6/10
The worst good ever… horrible horrible horrible! Do not go during the June months because it’s smells horrible from the seaweed. They do not clean any of it do you couldn’t enjoy the beach at all… the elevator was broke so walking four flights of steps insane! Water slide needs updating! Again the food horrible! And get done none pork items ! Restaurant had long long waits and the buffet was horrible !
Dominique
於 2025 年 6 月住了 3 晚
4/10
Serviced at restaurants were very rude and would over look us and help people who spoke Spanish. Pool area no one would serve us they would ask everyone else, bring them drinks and the one time we asked for water the server forgot. One positive /good note was Deidid our butler was amazing he actually surprised my daughter with a birthday cake.
Brandy
於 2025 年 6 月住了 4 晚
10/10
Excelente servicio por parte de todo el personal. Roberto, Jessica, Carlos muchas gracias por las atenciones, en la Alberca el mesero Carlos que nos atendió el primer día muy bien muy atento
Edgar
於 2025 年 6 月住了 2 晚
6/10
Adults-only pool was the nicest area at the resort- clean and relaxing; Spa area and services provided were high quality. However, there was no beach area, too much seaweed (made area near the beach look gross)- guests should be made aware of no beach access prior to booking; staff’s customer service was hit-or-miss, sometimes made you feel like you were bothering them, getting refills on drinks at dinner was exceptionally difficult, food quality was low/budget end.
Brandy
於 2025 年 6 月住了 4 晚
8/10
V
Philip T
於 2025 年 6 月住了 3 晚
6/10
El personal en general muy bueno y amable. Pero deberían mejorar el Checkin, no puedo decir lo mismo de ellos.
Santiago Salgado
於 2025 年 6 月住了 7 晚
6/10
I thought I booked Hyatt ziva of Cancun, it turns out to be the one in riviera maya. I wouldn’t come here again because of bland food and no beach.
sajjad
於 2025 年 6 月住了 4 晚
8/10
Very family friends resort. Lots of fun things for children to do!
Essence
於 2025 年 6 月住了 5 晚
10/10
People is nice and the food was great
Kevin Josue
於 2025 年 6 月住了 4 晚
10/10
It was nice
Louis
於 2025 年 5 月住了 3 晚
10/10
The staff was very helpful and friendly from the moment we got there. Our stay was perfect.
Jennifer
於 2025 年 6 月住了 5 晚
8/10
Once you arrive the staff greets you gets you checked in and gives you a tour of the resort and so much information about their services and times for the restaurants and shows as well as activities scheduled every day everyone was so welcoming and friendly our family had a wonderful time we stay a whole week our kids enjoyed the pools and water slides