「Best hotel in Boston without question! The staff are exceptional, very friendly and attentive. The masseuses at the spa, especially (I believe her name was) Paula are very skilled and helpful with sore muscles and joints after traveling. La Padrona, Amar, and The Long Bar all have delicious food. I will definitely be back! 」
「Staying at this hotel gives a special sense of nostalgia. I noticed that the furniture in the hallways and common areas has a strong historical feel, which I really like. The hotel is also very close to MIT, making it a convenient starting point for visiting the campus.」
「The location of the hotel is very good. There are all kinds of supporting facilities around. I especially like the park opposite. It has a beautiful environment and is very suitable for walking in the morning and evening. room service is also very good and the daily housekeeping service is very timely. Although there is no coffee machine in the room, the coffee service provided by the professional coffee shop from 6:30 in the morning allows us to taste higher quality coffee, which is great !」
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."
"Hotel itself is nice. The room is also new and clean. Problem is the service. First hotel lost my luggage stored there and also could not find my parcel when I checked in. Housekeeping is v chaotic and not hygienic. "
