The main thing we enjoyed about this stay was the location - it definitely checked all of the boxes with location! Otherwise, we were not too impressed. We weren't given the room we had booked (city view window - aka natural daylight), and when we asked to be moved to the room we had paid for, we were told there was nothing that could be done. On top of that, we had a broken air conditioner and broken blinds (with views to the Atrium), so our stay was hot, stuffy, and uncomfortable being exposed to the public eye - and was once again met by "there is nothing we can do". Some of the staff were quite lovely, and some were quite rude and not willing to help. At one point, we went down to the front desk ourselves to request fresh towels (which were right behind them), only to be told the cleaning staff didn't start for another hour, and therefore we would have to wait. So the towels were right behind them and they could have physically handed them over to us, but instead told us they didn't want to have to deliver them themselves - it was very odd! I think if we could be guaranteed the room we paid for, and didn't experience the broken amenities, we might have enjoyed our stay a lot more. So I'm not sure we would ever try this place again - however, the location really is great if you are looking for something conveniently in the North End!