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"Food good hospitality clean overall loved it"

"Amazing service from all the staff. It is the reason why we keep coming back again and again! We cannot thank enough Andrea Flores Gonzales who always make sure we are placed in our favourite building and room. In addition, Jose Maria Romero always makes sure that we have our special spot setup so that we can enjoy the sunny days. Odalys and Sofia at the front desk are always super helpful and make sure our stay is comfortable! Our days would start at the breakfast grill where Adali and Keyla always made our omelettes and eggs just perfect! Cannot forget the excellent service at the Flame restaurant where Ladislao, Ismael, Ernesto and Aldo always make sure our food arrives just on time and just as we like it! Alejandro, the Manager at Romanza, went a long way to make sure my wife was comfortable on a night where we could not get a suitable table. Then, at our favourite restaurant, the Sea Flirt, every single waiter has been fantastic: Ramon, Felipe, Hugo and Sinue - thank you so much! And Claudia, the hostess, would always get our favourite table! The bartenders at Bash start making our drinks the moment they see us coming. Ronnie, Elias, Hendricks and Abraham, you work so hard! Last but not least, Sergio at Caffeine - you are a barista extraordinaire! My wife has complicated coffee orders but you always made those flawlessly - thank you so much! To all the amazing staff - it is no wonder we always yearn to return for another amazing vacation with you! Thank you! "

"It was a great experience. Everyone was so helpful and friendly. Resort was beautiful and the food was delicious at all of the dining locations "

"The best place "

"Everyone was so nice and friendly . Rooms were cleaned i truly appreciate staying at the riu . Cant wait for my next trip"

"Is a great hotel,clean,quiet and customer services excellent "

"Everything was beautiful! Won’t stay anywhere else if it’s not Moon Palace"

"The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel."