COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Check restrictions for your trip.Opens in a new window
See all properties

Royalton Riviera Cancun Resort & Spa - All Inclusive

Photo gallery for Royalton Riviera Cancun Resort & Spa - All Inclusive

Featured Image
On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
8 outdoor pools, free cabanas, pool umbrellas
8 outdoor pools, free cabanas, pool umbrellas

Royalton Riviera Cancun Resort & Spa - All Inclusive的簡介

VIP Access

Royalton Riviera Cancun Resort & Spa - All Inclusive

4.5 out of 5

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • 游泳池
  • 免費無線上網
  • 全包
  • 空調
  • Spa
  • 餐廳

Cleaning and safety practices

  • 消毒清潔
  • 零接觸入住
  • 前後組旅客入住客房時間間隔 24 小時
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

附近地區

  • 熱門景點Xoximilco開車 12 分鐘
  • 機場Cancun, Quintana Roo (CUN-Cancun Intl.)開車 19 分鐘
  • 熱門景點Cancun Country Club開車 20 分鐘
  • 熱門景點Petempich Bay開車 24 分鐘

Choose dates to view prices

關於此地區

Puerto Morelos

Located in Puerto Morelos, Royalton Riviera Cancun Resort & Spa - All Inclusive is near the airport and on the beach. Don't miss out on a visit to Ventura Park Cancun.
查看Puerto Morelos旅遊指南Opens in a new window
View in a map
Map

附近景點

  • Xoximilco - 開車 12 分鐘
  • Crococun Zoo - 開車 18 分鐘
  • Ventura Park Cancun - 開車 19 分鐘
  • Cancun Country Club - 開車 20 分鐘
  • Petempich Bay - 開車 24 分鐘

附近交通

  • Cancun Intl. Airport (CUN) - 19 min drive

餐廳

  • Where to eat
  • Gourmet Marche – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • Zen – Restaurant offering Japanese cuisine. Serves dinner daily.
  • Hunter Steak House – Fine-dining restaurant offering Italian cuisine. Serves dinner daily.
  • Grazie Italian Trattoria – Restaurant offering Mediterranean cuisine. Serves lunch and dinner daily.

住宿介紹

Royalton Riviera Cancun Resort & Spa - All Inclusive

Upscale property on the beach, with 8 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 840 rooms boast jetted tubs and offer free WiFi and free minibar items. Balconies and MP3 docks are standard, as are plasma TVs with cable channels.
Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

全包式服務詳情

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and local non-alcoholic beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

獎項與聯盟

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

住宿設施服務

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • 10 restaurants and 1 coffee shop/café
  • 3 swim-up bars, 3 beach bars, 3 poolside bars and 12 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 8 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness center
  • Free water park access
  • Full-service spa
  • Kayaking
  • Motor boating
  • Motorized watercraft
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Water skiing

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Playground
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 casino gaming tables
  • 12 casino slot machines
  • Beach towels
  • Casino
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

客房設施

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 49-inch plasma TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Puerto Morelos
Puerto Morelos
Hot tub
Hot tub
Business friendly
Business friendly
All-Inclusive Resort
All-Inclusive Resort
All-inclusive plan available
All-inclusive plan available
4 star
4 star
Guest rating 3.5+
Guest rating 3.5+

規定

入住

Check-in from 3 PM - midnight
Minimum check-in age - 18

退房

Check-out before noon

特殊入住指示

Front desk staff will greet guests on arrival

進門方式

Staffed front desk

寵物

No pets or service animals allowed

兒童和加床

Children are welcome
Rollaway/extra beds are not available

此住宿接受的付款方式

重要資訊

注意事項

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards and cash

其他規定

No pets and no service animals are allowed at this property

住宿別名

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

常見問題

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 743 out of 1631 reviews
5 - Excellent 46%
Rating 4 - Good. 407 out of 1631 reviews
4 - Good 25%
Rating 3 - Okay. 212 out of 1631 reviews
3 - Okay 13%
Rating 2 - Poor. 123 out of 1631 reviews
2 - Poor 8%
Rating 1 - Terrible. 146 out of 1631 reviews
1 - Terrible 9%

4.3/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pools are great. Staff was awesome (except Daniel at the swim up bar) Karen and Saul were the best waiters/waitresses. Beach is terrible.
Stayed 5 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, most of the food was very good, the staff was helpful and friendly. We did encounter some moments where we didnt feel acknowledge but that won’t take from the whole experience. They had alot of things to do on the hotel. It was Veryyyyy excellent. The hotel wasnt Run down & they was Very Clean too
Stayed 5 nights in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
PROS: place is new, people are super nice, and there is lots to do. They essentially have a water park for kids and probably yotal of 5 or six giant pools. CONS: the beach and ocean is covered in seaweed. Not like a little bit as in Florida, but hurricane style up to your knees, and ofcourse is smelled because it was rotting. Pictures online will not show you this but there were 0 people at the beach do to this for our entire 7 day stay. According to some bartenders, its this way all year except first 3 months of the year. Also, alcohol is watered down, basically virgin drinks. After trying a few shots of local tequila it tasted like water with tequila after taste. If my wife could do 2 shots of tequila and had 0 effect that just tells you, because she usually has 1 glass of wine and its almost too much for her. We had to force the staff to open a new bottle in front of us of a type of alcohol we knew. Food is just ok, its really not that great. Not what you would expect from a place of this magnitude. Its very bland, and anything that can be reduced with milk is reduced. Like crema, liquid cheese for nachos and so on, it literally runs like water and does not taste like cheese or crema. I gues every business is making up for last years losses. It was a big let down really, especially to pay this kind of money for a week and not be able to step foot in the ocean. Save your money and find a pool locally, because thats where you are going to be all day.
Stayed 6 nights in Jul 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 5 nights in Jul 2021

3/5 Okay

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
I have been here before back in 2017. It was very different so, I think there is a lot of things that need to be adjusted with COVID. The lines to get any and all services are extremely long I waited more than four hours on line to check in. You are only allowed to make reg. for dinner. At 7 am most of everything was book leaving us with a 9-9:30 spot to eat. Then the food is cold and the staff is rushing because the kitchen close at 10. I learned people was booking meals for more than one place and not showing up. The teen club is closed for COVID testing yet, is showing open online. Then I paid for a birthday package for my son who turned 16 while we was there. The food from room service was cold and late. They did not have any syrupy for his pancakes and it took me over a hour to get someone on the phone. TO then wait another hour for them to bring some. By that time the food was cold and I ordered him another meal online for them to take another hour and 45 mins. That order also was wrong also. The beach is not good looking at all full of sea weed.
Stayed 4 nights in Jul 2021