Search Resorts in Xpu-Ha

"Overall everything is awesome. All servers are great, occasionally come across couple buffet food stations where staff looks like they are not super happy to be there. The beach is nice and clean. They also do a good job cleaning and painting everywhere! However, last couple nights the AC was not working well in the room, and the fan was barely working slow... They staff said that the fan speed is fine although it was slower than other rooms by far."

"Great scuba diving right from the beach. So many animals to see on the property. Very nicely renovated. Kind and helpful staff. Alfredo at tennis is great! "

"Overall, it was a nice resort. Food was good, but not great. There was usually a good variety at the buffet, but that was hit and miss depending on the time. The ladies in the coffee shop were friendly, so we visited everyday. We didn't get to experience the beach as there were mounds of seaweed everyday. A few staff were pleasant but it seemed like others couldn't be bothered, not even a smile."

"Our stay was comfortable and the people were great."

"Great time with the family went for a wedding no complaints. All the parks being included was great."

"It is way too big. If you go with a group, they might just move you to any of the 6 or so properties- and they don’t care that you’ll then need to walk 2 miles to your friends area. They didn’t give us our “a-la-cart” reservations so we had to eat the horrible buffet food all the time. We had 6 people -a friend and I each booked ourselves and 2-18 year old girls. Then we wanted to have her and I in one room and the girls in another- in their view that was absolutely NOT POSSIBLE- no idea why??? We all paid and they allow 4 per room??? What’s the problem??? If you swap wrist bands and they find out they’ll call you everyday and threaten you!"

"This resort has systemic safety issues that management refuses to address. My daughter suffered a laceration from a broken, underwater tile in the pool, which medically restricted her from using the pool or ocean for the rest of our stay. When I brought this to the attention of the executive management, they were incredibly nonchalant and dismissive. They characterized a documented safety injury as "superficial" and took zero accountability for the state of their facility. On a short walk to the quiet pool, I found and photographed numerous other jagged, broken, and missing tiles in the guest walkways. These are essentially razor blades in high-traffic areas. The lack of professional concern for guest safety is alarming. Avoid this property until they complete basic repairs and train their management on proper guest relations."

"I've stayed at other resorts, this has been my favorite experience! The nightly shows were great!"

"Loved everything about this hotel !!"