Find Luxury Hotels in Gatlinburg, TN

"We did like our stay, but our fridge never worked which caused us to not get to keep stuff that we wanted to take back to the room. Loved the location. "

"Stayed several times over the years. Property is beginning to show signs of wear. Overall, nice property but the FF&E could use replacing. Stayed in suite, but tables and other surfaces scratched or chipped. Paid $18.00 per night to park on top of room rate of $259 ( Expedia). Great view from the 15th floor and extra room was nice. Will probably look around at other options next time. "

"Felt completely cheated by this place. The room was dirty, cleaning clearly not done. Food was awful — cheap, low-quality, and nothing like what you’d expect from a decent hotel. The room has an old analog TV with the poorest picture quality I’ve seen in years. Don’t be fooled by the photos showing a swimming pool and spa — they’re just bare minimum setups outside, nothing inviting about them. Bathroom supplies are cheap, half-empty, and look like they’ve been reused. If you’re traveling with family, stay away. Only book here if it’s a total emergency and you have no other options left"

"The hotel was nice and lovely, the staffs are very friendly but the water park don’t come with the hotel. I wasn’t expecting to pay for water park when it should in the pricing. "

"The pool central and well-used. Most of the rooms face the pool so it’s loud, and doesn’t close til 10-11 most nights. But if you want to use a fun pool at all hours, this place is for you!"

"No breakfast, there were pic of a food area which led me to believe there was breakfast but it was alacart. The pool had so much chlorine I could only stay 5 min. It was also crowded. They served beer in there cafe so at 7pm I went to bed because I had to be up super early and there were people screaming woohooo at the pool repeatedly. The room smelled so loud of cleaning fluids it made me sick. The door to the creek side balcony wouldn't open without force. The toilet kept clogging,they had no maintenance so we had to repeatedly plunge the toilet. No coffee service in the lobby. I stay in a lot of hotels and this was one of the worst. "

"The bathroom could use a lot of cleaning they’re not cleaning in the corners and crevices of anything"

"Great stay."

"Pictures were no where close to reality…..room had the odor of smoking even though advertised as a smoke free room. Advise anyone to look elsewhere."