Find hotels near Chun-Zumbul, Playa del Carmen from NT$2,193

"Lot of pool options and beach is close by … but food was bad and room service is a surcharge unless you get a platinum upgrade. Ended up spending the extra money on room service because of kids but was definitely not worth the cost. Overall very family friendly and friendly staff. But food is a deal breaker for me so it would be difficult to book again "

"The staff was all amazing.... except for the front desk staff, i felt like if you were not part of the family concierge services they did not care about your concerns or problems."

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"Property has held up well. Staff incredibly friendly. Beach erosion has made this part of the resort essentially useless. Otherwise, a nice place to stay."

"Good resort.!rooms little dated but plenty of activity vitiate kids and lots al of food choices"

"Staff was amazing, the rooms were OK but a bit outdated. "

"Awesome place to stay and relax. The beach wasnt as nice but the 7 pools they had there made up for it. A+++ on the food "

"Beautiful property, truly unique. We loved the beach bungalows, hammocks, and yoga, and overall, we enjoyed our stay. The breakfast was perfect. The dinners were uneven mostly due to the preparation of the main course (oversalted and undercooked) and the servers’ limited hospitality. The fresh salad bar and good soup sustained us. The food at the beach bar was good, but the service was hit or miss with high prices. "