Find hotels near Punta Esmeralda Beach, Playa del Carmen from NT$1,294

"Lot of pool options and beach is close by … but food was bad and room service is a surcharge unless you get a platinum upgrade. Ended up spending the extra money on room service because of kids but was definitely not worth the cost. Overall very family friendly and friendly staff. But food is a deal breaker for me so it would be difficult to book again "

"The staff was all amazing.... except for the front desk staff, i felt like if you were not part of the family concierge services they did not care about your concerns or problems."

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"Property has held up well. Staff incredibly friendly. Beach erosion has made this part of the resort essentially useless. Otherwise, a nice place to stay."

"Good resort.!rooms little dated but plenty of activity vitiate kids and lots al of food choices"

"After researching and comparing several resorts we decided to celebrate our anniversary at Paradisus La Perla. This resort exceeded our expectations. The resort is sooo beautiful! The rooms are very spacious (we stayed in a junior suite - nature view). Housekeeping was top tier. We never ran out of anything (towels, snacks, mini bar). There was always plenty of activites day and night. The only thing I would give less than 5 stars for is the food - mainly the buffets. Although the food was on a heater, it was still cold (which was very odd). The buffets also centered more around mexican and indian cuisine (I love both). Overall, we were thoroughly impressed and will be looking forward to visiting another one of the Melia properties in the future."

"Awesome place to stay and relax. The beach wasnt as nice but the 7 pools they had there made up for it. A+++ on the food "

"Excellent service, we really enjoyed our stay, close to everything, all the amenities are amazing, they upgrade our room, that was a big plus and the staff were awesome. I really recommend this hotel. "