Search Aparthotels in Cancun South

"The staff were very attentive and helpful"

"Stayed for SB with a group of 5. One of the things I usually look forward to most when visiting Mexico is the hospitality, but here it was very inconsistent. Some staff members were kind and welcoming, while others were incredibly rude. The condition of the resort also needs serious attention. Our fridge didn’t work, the balcony door wouldn’t close which made the room hot and uncomfortable, and the shower door didn’t close properly. There were also only two outlets in the entire room, which is very inconvenient for multiple guests. Several amenities that were advertised were either broken or unavailable. The zipline didn’t work during our stay. The snack bar that was supposed to be restocked daily never existed. The beach bar had no one working there, so it was closed the entire time. Dining was another major issue. Only one restaurant was open for lunch most days. The buffet and restaurants sometimes didn't open on time and the options are more limited than it seems Basic resort operations also seemed poorly managed. Towels at the pool run out by around 10 AM, which is something basic. At breakfast, they also ran out of plates and cups multiple times.One of the elevators was out of service our entire stay. The resort itself feels very run down, and it’s clear that management has a lot of work to do to improve both the facilities and the guest experience. The resort did not live anywhere near the expectations. I would write 10x more if they didn't cap me on characters"

"El hotel está espectacular, las habitaciones hermosas ,las piscinas y todas las áreas comunes limpias y muy cómodas y todo el staff súper servicial y atentos .nos encantó este hotel y regresaríamos muy pronto "

"Friendly staff "

"Okay staff, room was decent , was in the side so i could see what was going on in the back room of the kitchen area partial ocean view , marcopolo restaurant was a 2/10 "

"Really good I loved!!!"

"super friendly staff"

"Would def go again beautiful and well maintained property "

"We were very disappointed. We thought it was all inclusive. That was our filter search. When we arrived they wanted $2000 for all inclusive. If we knew this would not have booked hotel. It was definitely not what we were expecting. "