Some of the employees went above and beyond to make us feel welcomed. Special thanks to Vicente, Victor, Palma, Zelma, Cindy, Rosy. The pool wall needs to be clean since is too greasy. The safeguard was rude when asked to lower the volume of our small personal speaker we had. There is no music, all you can hear are the noisy kids yelling and playing in the pool and if you play music they will ask you to lower the volume. With all the respect this is an hotel for retired or old people so think twice to reserve here. The room's floor was never cleaned. When I complained to the front desk, they removed the hand towels from our room leaving only the bath towels. This was our 3rd time in this hotel and will probably be the last one.