Find hotels near Caleta Chac-hal-al, Xpu-Ha from NT$5,578

"I had stayed at this property before when it was operated by Omni hotels. It's clear that the property has not been maintained to the previous standards, but it is still an acceptable place to stay. On the positive side, the staff were extremely friendly, and tried to be helpful. However, unlike a normal hotel, there is nobody on staff after hours, so if you have an issue, it won't be resolved promptly. When I checked in, my room has lots of little ants everywhere, including running around on the bed. The sink in the bathroom didn't drain, and the water pressure in the shower was a slow dribble. The plumbing fixtures were all leaking, and were clearly hadn't been maintained. When I reported these issues, the staff were attentive, and tried to do what they could, but didn't actually resolve any of the issues. Luckily, the ants weren't the biting variety, so rather than switch hotels, I decided to deal with it. On the plus side, the pool area is very well maintained, the property is clean, and the drinks, food from the pool bar were good. I didn't try any of the other restaurants on the property. The AC in the room was excellent, as was the wifi. There were 3 significant power outages during the week I was there, ranging from 3hrs to 7hrs, and this was the whole area, not specific to the hotel. The reason I'm mentioning it, is that none of the emergency lighting in the hotel worked when the power was out. This means no light in the staircases, hallways, etc."

"We had such a great experience staying here. One of the best resorts we’ve stayed at (we’ve stayed at quite a lot). The food was great, the beach was beautiful and well kept, and every staff member we interacted with was friendly and helpful. The whole place had a really relaxing vibe and everything was very well organized. A restaurant that stuck out to us was the hibachi restaurant ! Such a cool experience with delicious food we highly recommend everyone try to have a dinner there. There’s also a paint your own pottery (a little expensive) but well worth it! Such a fun activity to do and something to bring home that you made yourself! “Strikers” is a 24 hour bar spot that has pool, bowling, arcade games and mini put. Some of it was pricey but again it’s worth the fun in our opinion It was one of those trips where we have no complaints! Definitely a 5/5 stay and we’d absolutely return. "

"Staff is extremely helpful and aim to please. Although often appears to be hoping for a tip. Rooms design are frustratingly inefficient. Not enough drawer space, a useless armour that had no rod to hang anything, and no shelves or drawers. We kept out shoes at the bottom. . Not enough hooks to hang robes or wet towels. Bathroom has no drawers at all so all of your toiletries have to be kept on the counter. Housekeeping appeared to loose interest in us as the week progressed. The special snacks were only restocked the first four days No more M&Ms or pringles chips . I suppose that’s just for the newbies! "

"La propreté est à désirer "

"Too crowded and noisy some days "

"Lack of staff, no ac in room not enough dining option"

"Most things were good"

"My family had a nice ex in Barcelo "

"Room was very clean and staff courteous , breakfasts were good"