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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Photo gallery for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Reception
Private beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
Terrace/Patio

Overview of Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

4.5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • All inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710

Explore the area

  • Popular LocationPuerto Aventuras Golf Club6 min drive
  • Popular LocationCEDAM Museum8 min drive
  • Popular LocationKantenah Lagoon14 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)21 min drive

Choose dates to view prices

About this area

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Xpu-ha Beach and popular attractions include Xcaret Eco Theme Park and Xplor Theme Park. Ecopark Kantun Chi and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Puerto Aventuras Golf Club - 6 min drive
  • CEDAM Museum - 8 min drive
  • Puerto Aventuras Marina - 12 min drive
  • Oasis Beach - 12 min drive
  • Kantenah Lagoon - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • Toro – Restaurant offering international cuisine. Serves lunch and dinner.
  • Ciao – Restaurant offering Italian cuisine. Serves breakfast and dinner.
  • Le Petit Cochon – Restaurant offering French cuisine. Serves dinner.
  • Los Gallos – Restaurant offering Mexican cuisine.
  • Dive – Poolside bar. Serves light fare.

About this property

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Adults-only luxury on the beach
Catch some rays on Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 577 rooms boast private spa tubs and jetted tubs, plus free WiFi and LCD TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service, and separate bathtubs and showers.
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers 577 air-conditioned accommodations with private spa tubs and laptop-compatible safes. Rooms open to balconies. LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Property requires that all guests aged 2 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay)
On-site PCR COVID-19 testing is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 9 restaurants and 2 coffee shops
  • 7 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Basketball
  • Billiards/pool table
  • Fitness center
  • Free water park access
  • Full-service spa
  • Karaoke
  • Mini golf
  • Nightclub
  • Pilates classes
  • Rock climbing
  • Spa tub
  • Tennis
  • Volleyball
  • Ziplining

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 50 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Private spa tub
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Dogs and cats welcome
2 per room (up to 40 lbs)
Pets cannot be left unattended
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • COVID-19 testing fee (PCR screening): USD 150 per person, per stay.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90.00 per room (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 167 out of 295 reviews
5 - Excellent 57%
Rating 4 - Good. 68 out of 295 reviews
4 - Good 23%
Rating 3 - Okay. 36 out of 295 reviews
3 - Okay 12%
Rating 2 - Poor. 10 out of 295 reviews
2 - Poor 3%
Rating 1 - Terrible. 14 out of 295 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time visiting the Maya Riviera and I have no complaints. The staff was superb, friendly, and very helpful. We had a pluming issue with our hot tub which was dealt with in a timely manner. Great shows and entering pool games. I would recommend.
Stayed 6 nights in Oct 2021

3/5 Okay

Traveled with group
Liked: Cleanliness
Overall the resort was clean and very nice! Most of the staff was very helpful and friendly. The pool and ocean was the best part of the trip of course. My friends and I stayed at the adult Heaven side. Until you wanted to make a reservation. Everything would book up immediately and my friends and I couldn’t eat till 10pm. When we asked for help with the app and making a reservation they would refer us to 10 different people. There was a huge loss of miss communication thorought the staff. Even though our group was a larger party of 6 it shouldn’t have been that hard to get a reservation. Not to mention, the website is wrong and 2 restaurants are closed and the gym is open… it did not say that on their site. When my boyfriend and I went to get massages they were great! The masseuse’s were very accommodating. Before my massage, I realize I forgot to take my necklace off so I handed it to the lady in my treatment room and she set it on the shelf next to me. The next day I realized I forgot my necklace so I went back to the spa. They sent me downstairs to the front desk and gave it back to me BROKEN. The lady at concierge said “sorry we found it like that”. Then just handed it back to me. No apology or explanation what happened to my necklace. That was very upsetting! Overall, very nice resort but we will not be back! There was other things that went wrong as well.
Stayed 7 nights in Oct 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach Minimal classic rock at Heavens - which was the whole reason we chose the Hard Rock Hard to get restaurant reservations but improved when we got Butler Service. Napoleon was excellent Not all restaurants open but service was exceptional and food fabulous Rooms were tired Not sure we’d go back. Likely try the Cancun location again
Stayed 7 nights in Sep 2021

4/5 Good

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in - Easy and fast. Had an early flight in and was able to get wristbands right away to enjoy the reset while we waited for our room.big Plus! Room- First room we received was terrible. Do not get room 4355! This room faces walkway and wall. Everyone walk one can see you and you see a wall and walkway. Requested new room and front desk seemed irritated to move us. Moved next day around 5. Food/ Restaurants- buffet on Heaven side was decent. Buffet side on Hacienda side was wasaaay better! Sometimes there’s a wait. Go earlier to avoid. French restaurant- Our server was nice at first but was rude when my daughter asked for two desserts. His words “That’s a lot but ok I guess” Food took almost 45 minutes to come out. All guests around us received food before us, even guests that came 20 min after us. Ordered 3 steak entrees (2 medium and on medium rare) 1 steak was burned black and 1 steak was rare barely cooked 3rd steak ok. We sent the rare back and server was not happy. He came back with attitude and said cut it, waited the just walked away. Whole atmosphere was awkward because of his attitude. Food was not good! Do not go! Steakhouse- Servers there all seemed to gait there job. Italian- Best food out of the restaurants and excellent service. Pool/ Besch/ Zipline- Lucy is a great entertainer. Music wasn’t very good. American music was outdated and Spanish music just ok selection. Edwin is awesome. Helped get us seats! Zip lines were fun.
Stayed 7 nights in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar súper la camisa muy rica todos los empleados muy amables
Stayed 8 nights in Sep 2021