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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property
Days filled with golf and zipline adventures transform into evenings of exceptional dining, cocktails, and live music by the poolside waterslide

Choose dates to view prices

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers a paradise escape. Relax on the private beach, book a treatment at Rock Spa, enjoy 9 international restaurants, complimentary water park access, and a swim-up bar with live music.

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa
The current price is NT$12,140
NT$14,779 total
includes taxes & fees
Jan 25 - Jan 26

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum | 1 bedroom, premium bedding, in-room safe, desk

Rock Suite Platinum

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
  • 482 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Platinum Sky Terrace, one king bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 936 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold, two double beds

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Designer toiletries
  • 482 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Puerto Aventuras, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playacar Beach and Akumal Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Puerto Aventuras travel guide
Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710

What's nearby

  • Fishing and pleasure boats at the Puerto Aventuras marina, Yucatan Peninsula, Mexico
    Puerto Aventuras Marina
    5 min drive - 3.2 km
  • Kantenah Lagoon
    10 min walk - 0.8 km
  • Blu Riviera Maya
    19 min walk - 1.6 km
  • Puerto Aventuras Golf Club
    5 min drive - 2.9 km
  • Dolphin Discovery
    6 min drive - 3.6 km

Getting around

  • Tulum Intl. Airport (TQO)
    80 min drive

Restaurants

  • Las Brisas
    9 min drive
  • Bloved Restaurant & Lounge
    9 min drive
  • El Abuelo
    9 min drive
  • The Market
    11 min walk
  • Restaurante Ipanema
    7 min walk

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Luxury all-inclusive property near Puerto Aventuras Marina
A free breakfast buffet, an adjacent golf course, and free water park access are just a few of the amenities provided at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. With amenities like a private beach and sun loungers, this property is the perfect place to soak up the sun. Indulge in aromatherapy, a massage, and a facial at Rock Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, volleyball, and ziplining. In addition to a nightclub and a swim-up bar, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 3 outdoor pools along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Bike rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • Karaoke, tennis lessons on site, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 577 rooms have comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and laptop-compatible safes.
Other amenities include:
  • Jetted tubs, designer toiletries, and hair dryers
  • LCD TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

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  • Spa
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The price is NT$10,351
NT$12,614 total
includes taxes & fees
Jan 27 - Jan 28
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Pilates classes
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-000402

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

As of 2026/1/20, prices found for a 1-night stay for 2 adults at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive on 2026/1/25 start from NT$12,140, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per pet, per stay. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-out is at noon.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course and within 2 mi (3 km) of Puerto Aventuras Golf Club, Puerto Aventuras Marina, and CEDAM Museum. Oasis Beach and Fatima Bay are also within 3 mi (5 km).

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Reviews

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 262 out of 508 reviews
Rating 8 - Good. 106 out of 508 reviews
Rating 6 - Okay. 79 out of 508 reviews
Rating 4 - Poor. 32 out of 508 reviews
Rating 2 - Terrible. 29 out of 508 reviews

Reviews

10/10 Excellent

philippe

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025

6/10 Okay

Leonardo

Liked: Cleanliness
Better discretion of the rooms. Staff and amenities were mid.
Stayed 2 nights in Dec 2025

6/10 Okay

Stephanie

Liked: Cleanliness
Staff is very nice. Room is nice. Pool at Heaven was freezing, which is a shame considering that there is no real beach to swim in. Restaurants were better than expected for an all-inclusive, as were the premium and high - end liquor options . The worst part is that they really push you to attend their vacation package seminar.
Stayed 7 nights in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Stayed 6 nights in Aug 2025

10/10 Excellent

Sonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality dining. Great aesthetics. Friendly staff. Overall very happy with my visit.
Stayed 3 nights in Jul 2025

10/10 Excellent

Nayilah Francesca

Liked: Cleanliness, amenities, property conditions & facilities
I loved it! I definitely want to go back! The staff was warm & friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was worth it! 5 start resort for sure. Food was amazing
Stayed 3 nights in May 2025

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the adults only side and its exclusivity. I also enjoyed how close the adults only buildings were closed to the spa. In addition, I enjoyed the ability to book activities through the hotel without the fear of getting scammed. Lastly, all the staff was absolutely amazing. I truly would want to come back again and definitely recommend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort, staff are accommodating.
Stayed 4 nights in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was even better than the pictures. Amazing staff, very accommodating.
Stayed 6 nights in Feb 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were amazing. We had a wonderful vacation.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Stayed 1 night in Nov 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like did the scenery and how great the staff and everyone was
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Stayed 8 nights in Sep 2023

10/10 Excellent

Ana Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
Stayed 7 nights in Aug 2024

6/10 Okay

Taylor A

Liked: Cleanliness, staff & service, amenities
We really enjoyed the entertainment and the lagoon on this property. It was unfortunate though of the power and water being out for multiple days though.
Stayed 5 nights in Sep 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
Stayed 6 nights in Oct 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here for 9 nights 10 days and everything was absolutely perfect. We loved how polite and friendly everyone was with us from when we arrived until when we left. Hotel was beautiful, our room was exactly as pictured, drinks were 10/10, the different pools were big (we loved that there was an adults only side and a family side), food was delicious and the beach was out of this world👌 The service was top notch and we loved how there was 24 hour room service. We really enjoyed staying here and we’re hoping to visit another HARD ROCK soon!
Stayed 9 nights in May 2024

6/10 Okay

Rickie P

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property service wasn’t up to par. Broken things in the room. Food was very good!!
Stayed 5 nights in Aug 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities
I really had a good time, minus the food options. I thought it could have been better quality overall.
Stayed 4 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very good and very helpful, the property nice and clean and very pretty. The only thing I was not to liking was the sales pitch and not taking a persons no and trying to many times to get a person to buy in. Also being pushed aside for transportation to your room when new customers came in
Stayed 9 nights in May 2024

6/10 Okay

Billy

Liked: Amenities
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
Stayed 5 nights in Jun 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for an upscale, adults-only all-inclusive getaway that balances relaxation with rock-star-level luxury, Heaven at Hard Rock Hotel Riviera Maya delivers exactly that. 🏖️ The Vibe True to its name, "Heaven" is a private section of the expansive Hard Rock Riviera Maya resort, reserved exclusively for adults. The moment you step in, you feel the shift—it's quieter, more refined, and designed for those seeking a more grown-up escape without sacrificing fun. The decor is stylish, infused with Hard Rock’s signature rock-and-roll flair but still tastefully modern and tropical. 🛌 Rooms & Suites Rooms are sleek, spacious, and well-equipped. Think double hydro spa tubs, private balconies (some with hammocks), and stocked minibars. Opt for a swim-up suite or an oceanfront room for an extra layer of luxury. The beds are plush, and the room service is prompt, available 24/7. 🍽️ Dining & Drinks Heaven guests have access to several exclusive restaurants and bars, including Le Petit Cochon (elegant French cuisine), Toro (steakhouse), and a dedicated poolside bar. You also get access to the larger resort’s dining options. While the food is solid across the board, some restaurants stand out more than others. The drink options are top-shelf, and the bartenders don’t skimp on the pours. 🌊 Pools & Beach The adults-only pool scene is one of the resort’s best features—spacious, beautifully designed, and with both lively and quieter areas. Perfect for an adult/private getaway.
Stayed 3 nights in Apr 2025

6/10 Okay

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Stayed 6 nights in Jan 2024

6/10 Okay

Jessica Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
Stayed 3 nights in Feb 2024