"The swim up family room was everything we needed and more, its actually 2 connecting rooms with 2 swim out pools. We had more than enough room for a family of five with 2 adult size kids and one 7 year old. The couch converted into a small bed and the King size bed is huge and comfy. The rooms were extremely spacious and amenities provided by the preferred concierge team were fantastic. The hotel itself was beautiful and food was a great variety, best coffee was found at the coffee shop in the lobby. We were able to access the grounds and surrounding areas easily and the community itself felt very safe and friendly. All staff on property but especially Guillermo our concierge and Nayelly in the restaurants were very helpful.
Downside:
Not much AC during meal times with the exception of Portofino. All other meal areas are outdoors or dont provide much ac ( world cafe).
Corezone: NO AC at all
Gym: only 1 working treadmill but very good AC and the other equipment available and location more than make up for it.
We didnt use the kids area at all but thats because my little had a swimout to play in when we wanted to rest. "
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