Overall, our stay at Sensira Resort was not terrible, but it certainly fell short of expectations. The access roads to the hotel were in poor condition, and most of the staff were not welcoming, with a few outstanding exceptions: Erick at the front desk, Ana and another Cuban lady, a short woman in the buffet, and the young man from housekeeping — all of whom went above and beyond.
Dining was extremely slow — we waited over an hour for food, and once even left the steakhouse without eating. My son has a gluten allergy, and despite informing the restaurant and requesting assistance, no one followed up or offered support. I ended up preparing his meals in the room.
Children’s activities were very limited, especially disappointing given that the beach was in poor condition and unusable.
The resort has potential but must improve its customer service, food service efficiency, and accommodation for dietary needs.
I would not repeat the experience, nor would I recommend it. If you still have time, change your reservation.