Find hotels near Xel-Há Park, Tulum from NT$1,832

"It was great! We had a wonderful stay, amazing staff, food phenomenal, and drinks ok "

"Want to get hotel catfished then book here! I’m sure at one time this place was a 4star hotel, but that was prob 15+ yrs ago when they originally took the hotel photos. I paid for the master suite (which I did not get), the room door could be opened with any key and even a coin (trust me I have videos!) The beach and surrounding areas was heavily covered in trash and heavy seaweed. I understand not all hotels clean the seaweed but at least attempt to clean the trash and love the ocean smh. Don’t let them fool you when they say all the beaches are like that, they are NOT! The bed in the room was probably the best thing about the place, and the breakfast was a joke (good thing I don’t really eat breakfast). The staff was informative and mostly nice, with hints of sarcasm I didn’t appreciate. Long story short don’t stay at any of the hotels in the Tankah neighborhood, unless it’s the Cielo Maya. "

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "

"We travel to Mexico about once a year and have stayed in several different locations and properties. Staff here were some of the friendliest we’ve met anywhere. Check in and Check out were both quick and easy. We had a swim up room which was fabulous. Our building didn’t back onto a path so it was fairly private. Would have been a nice touch if wait staff came around to those rooms to take drink orders. Beds were hard for our taste but we asked for mattress toppers which were provided quickly and made a huge difference. Food at the buffet was good. Not great. But nobody would go hungry. Lots to choose from. I forgot about making reservations at the restaurants until a couple days before our trip and unfortunately they were booked up by then. Room service menu is simple but quick, and free. A nice option if you’re not up to going out for dinner. Resort is huge so it never felt crowded even when it was busy. We did have trouble a finding pool chair on the weekend but no issues during the week. There is a trolley system to move people around the resort and to the other properties. But lots of pathways so it was easily walkable too. Advertised as a 5 star resort. It might have been at one point but I think it’s closer to a 4."

"Not much activities"

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera."

"Mi experiencia fue absolutamente perfecta. Desde el primer momento todo superó mis expectativas. El lugar es hermoso, muy bien cuidado y con una atención a los detalles que realmente marca la diferencia. El servicio fue excepcional. Todo el equipo fue increíblemente amable, atento y siempre dispuesto a ayudar con una sonrisa. Me hicieron sentir muy bienvenido durante toda mi estancia. La habitación estaba impecable, muy limpia, cómoda y con todo funcionando perfectamente. El ambiente es tranquilo, acogedor y realmente ideal para descansar y disfrutar. Honestamente, todo salió exactamente como lo imaginaba, incluso mejor. Fue una estancia maravillosa y sin duda alguna volvería a hospedarme aquí. Recomiendo este lugar al 100%. Si buscan un lugar con excelente servicio, comodidad y una experiencia realmente especial, este es el sitio perfecto. Muchísimas gracias por una estancia inolvidable. ⭐⭐⭐⭐⭐"

"Airport shuttle should be included. Also have more silent disco it was so much fun! "

"Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included. "