Sonesta Hotel Sossaman Estates hotels

"The location I enjoyed how close it was to my class. "

"What I didn't like is the locks were changed during the day while I was gone and I did not receive any notification that the locks would be changed and I would have to get new key cards. They apparently put the notice under the door the same day they changed the lock which I'd already left that morning and when I returned and the late evening I'm trying to get my room unlocked. Had to go down to the desk ring the bell nobody came went back up. Tried to get into the room again. Went back down that time I rang the bell and someone did come and help me and give me new key cards. But since they knew I was going to be there for 5 days I think they should have been able to notify me before doing it while I was already gone for the day"

"Comfortable beds and spacious rooms and bathrooms. Housekeeping and front desk staff was great."

"I was down in the valley for medical care and had booked a pet friendly room because hotel carpet is known for being one of the worst places for bacteria. The nighr before arriving I received a text asking if I were bringing a pet, I explained no and why I requested that room. They made sure I got that room. When I got new neighbors on the second night and after the second time of it sounding like they were WWE wrestling and literally coming through my door they made them knock it off almost immediately. (seriously I thought I was going to have to go 2A on them when they came through the door and I just don't need that right now LOL) So they got them calmed down mostly. The customer service is above reproach here and the beds while not the fluffiest pillow top did not make this chronic pain sufferer miss a wink! I will be returning at least one more time maybe two depending on how the surgery goes. My only suggestion (and I know staff has no control over this) 1. no more gray. gray is a depressing jail cell color. And 2. Ditch Cox! It went out at about 6:30 The night I got there and maintenence had already gone home so It didn't get fixed until around 10:00 the next day. It continued to fade in and out for the rest of the time. I'll bring my laptop again (which ai normally do anyway just in case) My takeaway - I'll be back because of the customer service and the physical comfort of the room. And Shannon deserves a raise!"

"Very beautiful place to stay. We celebrated our 28th year Anniversary and we loved it. Loved the water park. "

"After a very long and draining weekend, our night here was the vacation from our vacation we needed. We slept amazingly. The bed was so comfortable!"

"Good service"

"Its convenient "

"staff is thoughtful and helpful. reallness"