Find Family Hotels in Puerto Morelos

"Beautiful resort with genuinely warm, attentive staff — but a few things prevented it from living up to its potential. The room was a real disappointment. For the price point, I expected better: it felt unclean, and the shower and toilet area were particularly off-putting. Check-in was also mishandled — no orientation was offered, and we only discovered the Excellence App by chance. A small but important note for scent-sensitive guests: the lobby diffusers are extremely powerful and may trigger headaches or migraines. On a high note, the resort handled my vegan dining experience thoughtfully. Every restaurant proactively identified the vegan in our group before seating us — a small gesture that made a genuine difference. That said, the vegan menu options and food labeling still have room to grow, particularly at Fiesta Night and The Kitchen breakfast buffet. Would I return? Not until the rooms are renovated. But the staff and overall atmosphere are genuinely special — and worth coming back for when the property catches up."

"Food was very ok. Not good, but existed. Staff was not helpful and would simply ignore guests speaking to them. "

"We had an amazing stay! Our room was at Ventus Ha which was new, modern and very clean. The grounds are beautiful and we were able to enjoy pools at all 3 resorts. Dinner reservations were difficult to make however. If we had known that we would have upgraded to Platinum. Otherwise the food was fantastic, staff were friendly, we will definitely be back!"

"Need more seating at pools. Hard to get up at 6 am on vacation just to get a pool lounge"

"View was amazing! Atmosphere was relaxing!"

"Great food and hotel staff. No alternate options however if it pours rain and limited amenities overall. It was nice to have access to a gym and gift shop. Would visit again if resort did a bit more. The 1 restaurant was delicious."

"The customer service at this resort is wonderful. "

"Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok."