Search Resorts in Lakeland - Winter Haven

"Bad customer service "

"The room was clean and staff was very nice and helpful. The breakfast buffet had a good variety. Shuttle times are very limited for Disney park but it is so close that if you decide to Uber it’s inexpensive. There are many places to eat around the hotel that are a 5-7 minute walk. Walmart is also nearby, about à 15 minute walk. The area is overall safe if you do decide to walk to places around the hotel. I am very happy I chose this location. The souvenir store next to the hotel had many affordable options, I recommend shopping there if you’re looking for souvenirs on a budget. "

"We chose this resort because it was dog friendly and had plenty of amenities. It did not disappoint. There is plenty to do without leaving the resort. The building we were in was a little old but close to a pool so that was ok. We wish the mini golf stayed open later. Overall loved it and would stay again. "

"Staff was very friendly "

"No better resort near all of the Orlando must-do's"

"Wonderful. "

"Yes"

"Clean room "

"When I arrived, the lobby looked nice.But you could tell the property was very run down. The first room I was sent to had visible bed bugs so I went downstairs and asked for a different room.I was given another room.It wasn't a much better shape, but\nNo visible bed bugs. The rooms had newer flooring in them. Nothing was upgraded. The headboards attached to the wall had been stabbed and scratched all up in both rooms. The first room there was dirt and debris along all of the walls and trim of flooring, the second one was a little bit cleaner on the floor.. We may do because I had already paid for the room and knew it would be a hassle to get a refund. The staff was very nice.I don't blame them for the conditions of the place.There was quite a few people staying there , so they must be used to those conditions. It did look unsafe but I had no problems with any other people in the area. Bads were surprisingly comfortable."