The lazy river is really slow. If you are using the floatation device available, you are almost at a standstill. That really took most of the enjoyment out of the lazy river.
All the stores on the resort close at 6-7pm, but the pool closes at 10pm. Kind of defeats the purpose of having an all inclusive experience if the stores where you are supposed to purchase items while at the pool is closed.
They also roped me into a timeshare presentation. I didn’t realize what it was until they charged me $50 to ensure I showed up. The person they send you to after you check-in is responsible for the timeshare part and you MUST go to them to get your room key activated. He spoke so fast that I didn’t get a chance to even think. I said okay and the next second I was charged the holding fee and that was when I asked if it was a time share. He said yes but then right after he said if I don’t show up I won’t get my $50 back.
The presentation was supposed to be 90min but it was more like 2 and a half hours. The sales rep
Wasn’t pushy at all but after they sent us to their MARKETING SPECIALIST, and she WAS very pushy when I said I didn’t want their “CHEAP” vacation offer to come back.
The room had really long hair all over the floors, showers, on the carpet, and the floor turned my black socks white which is very weird. I always clean when I check-in to a hotel/resort but this time I had to do some spring cleaning. I had to vacuum and go buy cleaning supplies to mop
Mike
於 2025 年 8 月住了 6 晚
6/10 一般般
Tara
家庭旅遊
2025 年 8 月 8 日
喜歡:設施服務和住宿環境和硬體
The hotel-style room (different than the condo-style rooms) we were given was in a basement level that was very dingy, with a view of an alley. The carpet was dirty and there was a giant insect in a bathroom drawer! So different than the villa rooms we have been in, in the past. Not the same standards as the timeshare units at all. The amenities (pools and restaurants) are great though. For > $220 USD per night, I expected a better room.
Tara
於 2025 年 8 月住了 1 晚
8/10 不錯哦
SHERYL,west hartford
家庭旅遊
2025 年 8 月 8 日
喜歡:整潔度和住宿環境和硬體
Property is nice and clean.We got the 2 bedroom which has enough soace for 6 people.Shuttle is only available inside the property.No shuttle that goes to nearby parks.we had a nice stay except on our check out day, the housekeeping knocked already on our door at 9am..which we thought the check out is 9 am and not 10am.So we hurried and pack our bags. Also during check in they will offer you for some presentation which kind of annoying.The guy was a bit pushy asking you so many questions when you already refused their offers.
SHERYL
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Naomi
情侶出遊
2025 年 8 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room can use some upgrades but other then that everything was amazing had a wonderful time
Naomi
於 2025 年 8 月住了 4 晚
8/10 不錯哦
Rachael
2025 年 8 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
The amenities are great for a family of diverse ages. The kids had a wonderful time!
Rachael
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Natalie
家庭旅遊
2025 年 8 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in took time and not much explained finally found room and key didnt work .
Room was immaculate with everything you could possibly need . Fully equipped kitchen .
Target opposite and great restaurants along main road abd shopping options ..loved the pools a littke crowded at times .
Felt rushed at check out ..cleaner banging on door at 9am saying we need to leave so she could clean and sat outside door.
Thought we had until 10am .
We paid for breakfast for 2 this was not added either had to resolve at front desk .
Natalie
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Nepolee
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great place to stay can’t wait to go back
Nepolee
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Crystal
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great family resort! Will definitely return
.
Crystal
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Miya
家庭旅遊
2025 年 8 月 5 日
喜歡:整潔度和設施服務
I loved it
Miya
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Kiran
家庭旅遊
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Facility was very good and the accommodation was excellent.
Kiran
於 2025 年 8 月住了 3 晚
10/10 有夠讚
nina
2025 年 8 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great experience will definitely do again.
nina
於 2025 年 7 月住了 4 晚
4/10 不太好
kristen
家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度
不喜歡:員工素質和設施服務
Beautiful place. Long wait times. No parking and shuttles was to drop off and take me to my villa
I had to walk 30 minutes in the heat. Unorganized and no one is on same page. Huge resort. Not enough staff
Extra charges. Everything is extra never got to enjoy the amenities that doea not say on your website its extra. I was conned into buying a 100 fun pass to never use it. Then take a “tour” was not told it was a timeshare.
Very disappointing
kristen
於 2025 年 8 月住了 2 晚
10/10 有夠讚
Rosa
團體旅遊, 家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My family had a great time, Villa was clean and spacious. Will definitely be back again.
Rosa
於 2025 年 8 月住了 3 晚
10/10 有夠讚
Norman
親子旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We love this property can’t never go wrong
Norman
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Candice
親子旅遊
2025 年 8 月 4 日
喜歡:設施服務
5 stars on everything!!
Candice
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Mike
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Came here for our anniversary! We'll definitely be coming back.
Mike
於 2025 年 8 月住了 2 晚
6/10 一般般
Paolo
家庭旅遊
2025 年 8 月 4 日
喜歡:設施服務
不喜歡:員工素質
Great place to spend a week. Lots of amenities. Incredibly large but the shuttles come often so it’s not a big deal. I did have a couple problems. Found a roach in my room. Not cool, the staff sent a person to spray the next day but I never got to talk to a manager about. They just kept telling me they’ll call me back. I’m not sure if finding roaches in a room isn’t a big deal, but I was hoping to talk to someone about. Then one of the toilets would not flush. So another person had to come fix that. Still never heard from a manager.
Paolo
於 2025 年 8 月住了 2 晚
10/10 有夠讚
Dairon
親子旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Gracias por la experiencia
Dairon
於 2025 年 8 月住了 2 晚
6/10 一般般
David
家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Resort is beautiful. Worst experience was the check in. Arrived at 3:30pm was told the room was being cleaned & we would get a call. The call never came and we then called & was told the room was still not ready. After going to the lobby we finally got a room at close to 6pm. The pools are hot like a Hot Tub.
David
於 2025 年 8 月住了 2 晚
8/10 不錯哦
Kelly
家庭旅遊
2025 年 8 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
This stay was fun, the room was comfy and family had a good time. The main problem is how far away everything is on site, the shuttle is not fast and everything is too far to walk so you end up driving to the pool, even the close one! Prices are high as well.
Kelly
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Gabriella
家庭旅遊
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent amenities for a big family. Got a 1 bedroom for my family (2 adults, 4 kids) stayed for 2 nights and had a birthday party. 7 different pools, we visited only 2 sadly. But the lazy river is gigantic, and the dive inn movie is such a good idea for the kids at night. Had a great time and will be back!
Gabriella
於 2025 年 8 月住了 2 晚
10/10 有夠讚
Randy
親子旅遊
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful with endless activities
Randy
於 2025 年 8 月住了 2 晚
2/10 很糟糕
Emely
情侶出遊
2025 年 8 月 3 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff directions got me lost. Room was not available at the time that they told me. Pool was dirty left the room I didn't stay ...
Emely
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Yasmine
親子旅遊
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A wonderful resort with so many options and you feel at home while staying there