Stay Far Away — Worst Hotel Experience Ever
I don’t usually leave reviews, but our experience at the Holiday Inn & Suites Orlando SW - Celebration Area by IHG was beyond unacceptable. From the moment we checked in, it was clear the photos online were incredibly misleading. The room was filthy — so dirty that I didn’t even feel comfortable taking my shoes off on the carpet, and I couldn’t relax in the bed. To make matters worse, the toilet broke within hours of our arrival.
After realizing how uncomfortable and unclean the hotel was, we begged Expedia for a refund. Thankfully, they agreed and gave us until 2 PM to check out. But at 2 AM that same night, the front desk staff abruptly kicked us out — despite the agreement with Expedia. We were told we could either pay to stay the rest of the night or leave immediately. No compassion, no apology — just hostility as we gathered our things and were forced out into the night.
The entire experience felt like a scam and I would never recommend this hotel to anyone. Poor service, disgusting rooms, and incredibly unprofessional behavior. Save yourself the stress and book somewhere else.