When checking in, the staff were very friendly and helpful. The room was okay, we are a hot shower kind of family, and the water was warm at best. The water park is very overpriced, and we did not have a good time. My daughter (6) was either too big for the water slides or too small. It was very frustrating, and the staff were rude about it, so we just left. The staff around the property were not very accommodating, would not give us clean towels after leaving the dirty ones outside (good thing we had our own), they would yell to each other in the halls, even in the early morning. We checked out a day early to just get some rest and take a nice hot shower.