Independent Kim Ma hotels

"Breakfast was very good. However, if you are staying longer than 3 days, the selection gets old. I suggest getting breakfast at different places. The staff are very welcoming and helpful. Your check in starts with the manager, Henry, who made sure to make sure our stay not just with their hotel, but n Hanoi, very pleasant."

"The hotel was very well located. The staff, especially Ms Anna were very helpful. Even provided me an early check in. All the old quarter sights were within walking distance. "

"This hotel is awesome ! One of the best ! Decoration is lovely, rooms are very nice, location is perfect, breakfast, so good... And the best point is the staff who is very pleasant and attentive. Everybody is very nice and has many attentions ! Actually, it is the first time we see a so kind staff, that’s amazing !!! Hanoi Royal Palace Hotel made our stay in Hanoi awesome !!! Go to this hotel if you want to live this unique experience ! It should be the best hotel in Hanoï ! "

"Absolutely amazing stay in La Nueva, really well places for walks to Old Quarter but for the service… wow, blown away. Super accommodating from start to finish, we are also celebrating my dad’s birthday which we didn’t tell the staff and they surprised my dad with a cake and greeting. Spa was exceptional and as the last thing. Our flight was at 7am in the morning and they organised transport and takeaway breakfast for us. What an amazing experience and can not recommend this place enough. When we come back best believe we’re coming back to La Nueva. Thank you!! "

"Clean room, comfortable bed, great location , excellent customer service (the best I have experienced), I have no complaints. Would definitely recommend."

"Why they ask for a deposit and at checkout we have to wait 5 minutes or more for checking room?."

"This property was perfect for our stay in Hanoi! Very nice, clean room. Professional staff. Amenities like the pool, restaurant and rooftop bar are very nice to have. "

"I stayed in this hotel with my family they gave us a total package including airport pick-up and drop-off, Ha Long Bay Cruise and city tour. Our experience was really pleasant. The hotel is located just a minute walk from Hoa Kiem Lake and city center. The room (two king size bed for family of four) may not be overly spacious but it was very stylish, clean and tidy. Breakfast is very tasty, I would recommend beef noodle, "Pho Bo". But the strongest point of this hotel is staff professionalism and friendliness. You can feel it from the personalized check-in. They call us by the name, and they (all of staff) are always informed of our requests regardless they are made previously or during the stay. They were always ready to assist us in finding restaurants (they choose very nice ones), city tours and extended use of a room for midnight departure. Overall, it is by far the finest hotel I experienced during my three-time travels to Hanoi."

"Rooms are spacious and clean, the staff was excellent to deal with, highly recommend. "