Extended Stay America Killingly hotels

"It goes without saying that the property is exquisite. The accommodations are phenomenal. The rooms are quiet, clean and comfortable. However, the one aspect of our stay that stood out repeatedly was the interaction with the staff. Unfortunately we can only give a 1-star review. When we checked in - the front desk kept answering the phone while we were trying to check in. It was very off-putting. When he finally did attend to us, it felt like his mind was someplace else because he kept repeating himself and talking with the other staff member. When we checked out, the front desk attendee did not ask whether we enjoyed our stay, if there were any problems, what room we were in, etc. It was a very hurried and non-personal experience. A word to management: a quick re-training for front staff in customer service and interaction might be in order. Other than that - the property speaks for itself. This property might benefit from self-check-in service. "

"Very clean, large comfortable rooms"

"Room was fantastic, an upgrade to suite. Quick, easy check in and quiet ,safe area. "

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"Comfortable stay !"

"Our stay was great! The breakfast was tasty, the rooms were clean and comfy, and the staff was so kind! We needed handicap accommodations and the staff went out of their way to make that happen!"

"Beautiful "

"It’s nice and quiet also very clean well kept the staff is very nice I highly recommend it overall I’m happy "

"Honestly first hotel I’ve ever stayed at alone, easy to navigate, easy to be able to take a moment and take it all in. Thank you, for this experience and overall great room, great time, I’m sure I’ll be back while not on business."