坎特納出租度假屋

「There is hair on my bed sheets that is not mine. The place is old and basic with a lot of mosquitoes and a dead cockroach. Room is dim and aircon is not cold. The link from the booking is also wrong. There is no “boutique” word on the actual site so it’s quite confusing. Oh yes, the band next door played till past 11pm!」

「When I saw the pictures of this property, I wasn’t expecting top-tier, all-inclusive quality, but I was expecting at least a basic level of cleanliness and good communication with the staff. Unfortunately, that was not the case. When I arrived, the entire border of the studio was dirty, covered with black grime. The towels were old, discolored, and stiff. There were ants coming out of the air conditioning, and there wasn’t even hand soap in the bathroom. On the first day, I messaged the owner...

「Great space for a 2 week stay. Was clean, spacious and pool was perfect place to relax. Kitchen was fully equipped and a/c was working great. Would definitely recommend.」

「This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'...