坎特納出租度假屋

「When I saw the pictures of this property, I wasn’t expecting top-tier, all-inclusive quality, but I was expecting at least a basic level of cleanliness and good communication with the staff. Unfortunately, that was not the case. When I arrived, the entire border of the studio was dirty, covered with black grime. The towels were old, discolored, and stiff. There were ants coming out of the air conditioning, and there wasn’t even hand soap in the bathroom. On the first day, I messaged the owner...

「June 2026 very recent START WITH BROKEN TOILET SET, I SLIPPED OFF THEN REMOTES FOR AC NEEDED HELP THEN SHOWER, FLOODED THE ENTIRE ROOM , WORST NO WARM TO HOT WATER THEY AGREEED. AND WAS SUPPOSE TO FIX HOT WATER TANK ADVISED TO USE ANOTHER ROOM ALSO NO HOT WATER,' PAST UPSET MY ROOM THEY DID NOTHING AND AGAIN COLD SHOWER NOT EVEN WARM , FORGET HOT. THEY DID NOTHING AND DID NOT UNDERSTAND ME. EXCEPT YES YES ROOM WAS NICE AND CLEAN , SERVICE WAS HORIBLE FOR A 9.4 EXCEPTIONAL RATING , MORE LIKE...

「This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'...

「Stayed a few times at the property! Staff have always been friendly and very helpful. Cleaning was exceptional.」

「The condo was very nice, large and spacious. Had everything we needed. Would definitely choose this property in the future. 」

「Exceptional view, beach access, swimming pool, nearby shops, cafes, restaurants. 」

「The house and cenote is beautiful.」