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The Waves Tulum
4.0 star property

Upscale spa hotel near Tulum National Park

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Waves Tulum

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Front of property
Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes
Deluxe Large Penthouse Apartment Rooftop Pool | Private kitchen | Stovetop, toaster, blender, cookware/dishes/utensils
Lobby

Overview of The Waves Tulum

VIP Access
Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Pet friendlyPet friendlyPet friendly
  • SpaSpaSpa
  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Popular LocationTulum National Park4 min drive
  • Popular LocationTulum Mayan Ruins7 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso70 min drive
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Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout drapes/curtains
  • 19 Ping (63 square meters)
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 25 Ping (83 square meters)
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe Penthouse Apartment With Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed - twin
  • 37 Ping (122 square meters)
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 15 Ping (50 square meters)
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed - twin
  • 43 Ping (142 square meters)
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 11 Ping (36 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 22 Ping (73 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Tulum

Located in Tulum, The Waves Tulum is near a boardwalk/promenade. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Las Palmas Public Beach - 52 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • Burrito Amor - 11 min walk
  • El Camello Jr - 12 min walk
  • Taqueria el Sabor Mexicano - 11 min walk
  • Cafeteria Hunab Ku - 11 min walk
  • La Barracuda - 11 min walk

About this property

The Waves Tulum

Upscale hotel revitalized in 2022 and located near Tulum Mayan Ruins
You can look forward to a swim-up bar, a poolside bar, and designer stores on site at The Waves Tulum. Indulge in aromatherapy, a facial, and a body treatment at the onsite spa. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers and a swim-up bar
  • Full breakfast (surcharge), bike rentals, and tour/ticket assistance
  • Concierge services, a 24-hour front desk, and massage treatment rooms
  • A front-desk safe and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Showers, hair dryers, and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/closets, and reusable coffee/tea filters

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM–11:00 AM for a fee: USD 17 for adults and USD 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Renovated entire property - October 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch Smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Stovetop
  • Toaster
  • Wet bar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Waves Tulum?

As of 2024/4/18, prices found for a 1-night stay for 2 adults at The Waves Tulum on 2024/4/19 start from NT$3,622, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Where is The Waves Tulum located?

Situated near a boardwalk/promenade, this spa hotel is within a 15-minute walk of Dos Aguas Park and Hospital de Tulum. Tulum National Park and Temple of Doom are also within 3 mi (5 km).

The Waves Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 309 out of 504 reviews" "
Rating 8 - Good. 103 out of 504 reviews" "
Rating 6 - Okay. 43 out of 504 reviews" "
Rating 4 - Poor. 30 out of 504 reviews" "
Rating 2 - Terrible. 19 out of 504 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Isabella

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 3 nights in Apr 2024

10/10 Excellent

Binetou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in this hotel. Easy to walk from there to tulum centre. Many restaurants and stores around as well. Hotel staff were nice, rooms were clean and spacious. Our room was cleaned every day (unless we requested no to). Nice pools! Good breakfast that varied a little each day. Only thing is the street dogs that bark at night. They are not dangerous but i can feel a little scary. Overall I would recommend.
Stayed 4 nights in Mar 2024

8/10 Good

Marie-Soleil

Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome staff, beautiful rooms, easy to get in a out of the property, two garages, a lot of pools, the meals were more than excellent. Very satisfied and would recommend. The only downsides were that we rented at this particular location because of the cenote which was closed the whole week we were there and the pools weren't looked after very much, lots of debris (don't mind this) but the main pool was green our last two days there.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jeomeica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, the employees was very helpful and informative. I enjoyed my stay the hot tub was my favorite lol
Stayed 3 nights in Mar 2024

4/10 Poor

Annemarie

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not what we expected… very different from website photos. Unfortunately we had not read recent reviews that outline location is a problem and standard of property is not up to standard
Stayed 4 nights in Mar 2024

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a good place just to go there and sleep anything else.
Stayed 2 nights in Mar 2024

2/10 Terrible

Armmon

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
breakfast isn’t free. they will try to scam you for money
Stayed 4 nights in Mar 2024

10/10 Excellent

sai charan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

4/10 Poor

Kimberly

Fyer Fest for hotels. I wouldn’t recommend. The hotels description, photos, and amenities are all false. This must be demo work or other locations as the hotel is underdeveloped and lack basic amenities. The rooms(inside and walkway) have a very strong mold odor, there’s only one operating pool with three day bed/chairs. There are not four restaurants, only one semi-open kitchen/dinning room with single cook. Limited room service which is not available for view, only by your request via WhatsApp. The hotel could not offer or recommend resultant, excursions or room toilets. Only provide towls and all lien appear very used. The rooms look nice but smell moldy and aren’t clean well. A lot of dust, ants/bugs, and spotty WiFi. Room pool was not clean initially and doesn’t work properly (jets, lights). The hotel did not offer welcome overview which should explain the local area, weather to or to not use water for teeth/face washing, and desk hours. Housekeeping went home around 7pm. Hotel is 10-15 from main beaches and hot spots like Tabo. Bring walking shoes or pesos for taxi. Front desk staff was friendly but too many issues to overlook stay conditions.
Stayed 2 nights in Mar 2024