Amazing hotel with amazing staff. Overall amazing experience!
Maricela
於 2025 年 5 月住了 5 晚
10/10 有夠讚
Nancy
2025 年 5 月 24 日
Nancy
於 2025 年 5 月住了 1 晚
2/10 很糟糕
Dora,Yabucoa
情侶出遊
2025 年 5 月 9 日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Dora
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Eliud
2025 年 5 月 9 日
Eliud
於 2025 年 4 月住了 3 晚
10/10 有夠讚
John
2025 年 5 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked the place, a lot. It’s private, and the staff are phenomenal. I went to them with several questions, and always got good answers. I talked to one of the owners, and complimented him on the staff. I recommend staying there. There is a cenote on the property, that has been incorporated into the hotel grounds.
John
於 2025 年 5 月住了 2 晚
6/10 一般般
Sophie
2025 年 4 月 29 日
喜歡:整潔度和員工素質
The hotel design is excellent and very aesthetic but it is not the “luxury” experience that is advertised. The rooms are a little basic and are tired in some places (wonky cabinet doors, cracks in flooring, cheap broken roller blinds on the windows). We booked this hotel for a reduced price and think the reduced price was fair given how expensive Tulum is but would not recommend booking without a discount
Sophie
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Rachel
2025 年 4 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the rooms. Beautiful location.. quiet and relaxing.
Rachel
於 2025 年 4 月住了 2 晚
10/10 有夠讚
Travis
情侶出遊
2025 年 4 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff and beautiful property.
Travis
於 2025 年 4 月住了 5 晚
10/10 有夠讚
Cassondra
團體旅遊
2025 年 4 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Kan Tulum is an absolutely beautiful property. It felt like an oasis every time we arrived back at the property.
The staff were all very kind and helpful with anything that we needed. I would highly suggest staying here if you are looking for relaxation and escape.
My only suggestions would be to add a kettle with some coffee in the rooms as the coffee bar is quite expensive. And maybe a few snack options to the menu for those that just want a little something by the pool.
Cassondra
於 2025 年 3 月住了 3 晚
8/10 不錯哦
Gülseli
情侶出遊
2025 年 4 月 1 日
喜歡:整潔度和設施服務
不喜歡:員工素質
We really liked the environment of the hotel. It was like a secret place. We love the big windows and decoration. They tidied up our room everyday. But we could not use the kitchen because there was no kitchenware. We asked for a hot water one night, thy told us we have a stove in our room. But we did not have any pots etc to heat the water. When we told that to receptionist she said that we need to get hot water from the restaurant. Also my husband wanted to make a surprise and buy flower from the hotel. And buy a packet. When we enter the room, on the table there were flowers and nuts and little chocolates on the table. They did not tell anything about the pricing so we think that we already paid for the nuts too. But when we check out they wanted us to pay for that too. And receptionist said she should have told us about the pricing but she did not. So everything was fine except for these things.
Gülseli
於 2025 年 3 月住了 3 晚
2/10 很糟糕
Ibrahin,Hidalgo
情侶出遊
2025 年 3 月 25 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Nos robaron nuestras pertenencias y luego el jefe de seguridad insunuo que mi esposa las había perdido y estaba echando mentiras
Ibrahin
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Jakub
2025 年 3 月 24 日
Jakub
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Mike
2025 年 3 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super chill. Friendly very helpful front desk host. Great breakfast bar. Private cenote is nice. Just love the vibes.
Mike
於 2025 年 3 月住了 3 晚
8/10 不錯哦
Hani
2025 年 3 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hani
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Mark
2025 年 3 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is definitely a one of a kind Gem. Secluded and Private. Nestled in the Jungle of Tulum yet close to everything your heart desires.
Mark
於 2025 年 2 月住了 4 晚
10/10 有夠讚
Jennifer
情侶出遊
2025 年 2 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel in the jungle. Plunge pool and cenote are amazing. Lovely staff, great restaurant
Jennifer
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Andrea
2025 年 2 月 8 日
Andrea
於 2024 年 12 月住了 5 晚
10/10 有夠讚
Brittany
團體旅遊
2025 年 2 月 6 日
喜歡:員工素質、設施服務和住宿環境和硬體
The property is very relaxing and therapeutic.
Brittany
於 2025 年 2 月住了 5 晚
10/10 有夠讚
Shamaris
情侶出遊, 團體旅遊
2025 年 2 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Shamaris
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Shelley
團體旅遊
2025 年 1 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful space, very serene. We stayed in the deluxe rooftop suite & there were not enough loungers to accomodate, also no coffee maker or plates etc. Staff was great & we finally recieved a 3rd lounge chair. All was lovely overall.
Shelley
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Aaron
2025 年 1 月 9 日
喜歡:整潔度、員工素質和住宿環境和硬體
Aaron
於 2025 年 1 月住了 4 晚
8/10 不錯哦
Lateefat
情侶出遊
2025 年 1 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay at Kan Tulum. The breakfast options were pricey but delicious, housekeeping was always prompt and staff was generally responsive via WhatsApp. The staff was kind enough to book beach club access through our stay and all the recommended spots were great.
Cons: Installing some sort of mosquito netting screen door would be an awesome option to enjoy nature without worrying about mosquitoes or bugs. The air conditioning was not great and we were often sweating through the night.
Lateefat
於 2024 年 12 月住了 5 晚
8/10 不錯哦
ERIC
2025 年 1 月 2 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Boa estadia em Tulum
Boa estadia. O hotel é instagramável, mas não tem serviço de quarto e o restaurante interno não funciona o tempo todo. Acomodações novas e funcionais, mas espartanas. O empreendimento fica numa área de expansão de Tulum e há muitas construções por perto. A praia de Tulum está a 20 minutos de carro. Funcionários cordiais. Recomendo.