「I stay 2 night last weekend
Today I found out my credit card be charged 535 usd, I called to the hotel, they told me because my room's TV damage, so they charge me money for that
But I “don’t”even touch the tv at all when I stay there 2 night, this is crazy just charge me for no reason, and I called the hotel , all they do just told me they are sorry for that. Said because they found out TV damage after I check out
But the fact is I never touch the TV at all , it’s sad that just assume me and...
"I stay 2 night last weekend
Today I found out my credit card be charged 535 usd, I called to the hotel, they told me because my room's TV damage, so they charge me money for that
But I “don’t”even touch the tv at all when I stay there 2 night, this is crazy just charge me for no reason, and I called the hotel , all they do just told me they are sorry for that. Said because they found out TV damage after I check out
But the fact is I never touch the TV at all , it’s sad that just assume me and charge me for the thing I don’t even use , I Stay at many 5 star hotel, never stay at a hotel like this , I'm very disappointed
Wish they would investigate who make the Tv damage , and send my money back ,also everyone should be careful what you stay , because if even 5 star hotel would do this.imagine the price they make you to pay is even more than 535 usd…. This is so crazy"
"The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager downstairs. They told me to contact the third party (Expedia). I quickly reached out to Expedia, and they informed me that I could pay the difference (the $160 fee for Sunday night would be treated as a penalty) and change my reservation to Saturday check-in (with a new charge of $230). However, everyone kept shifting responsibility and insisted on charging the penalty fee (the entire cost of Sunday night as a penalty). I simply wanted to move the date one day earlier, not cancel the reservation, and I was willing to pay the price difference since Saturday was more expensive than Sunday, but they refused. The entire experience was very disappointing, and I am also dissatisfied with Expedia’s service. I would advise others to be extra cautious when booking to avoid a negative travel experience.We did not check in for that night, but the charge was still applied as usual."
