Well, the ambience with the hotel was extremely nice, however, we were only having a one night stay which turned into an absolute disaster. My husband and I were staying one night and then taking a cruise out of Port Canaveral, Florida the next day. We made reservations at the salt and the cellar, the restaurant within the hotel. We specifically told the waiter multiple times that I had very serious food. Allergies could not have anything hot or spicy. Therefore, we proceeded to order a ginger ale. Plain soda.
The ginger ale had chili peppers in the soda, I then proceeded to go into full anaphylactic shock and almost cardiac arrest in the restaurant. Needless to say, we missed our cruise as I went into full cardiac arrhythmias.
They charged us for my husband’s meal, I was in the hospital the following day going in and out of super ventricular tachycardia/heart arrhythmia caused from the anaphylaxis.
The hotel charged us 3999 for bread and coffee, while our coffee machine was broken in the room. Also, we missed our $5000 cruise, not to mention cost for airfare and an extra five days for the rental car as we were unable to leave Florida due to the cardiac arrhythmias. The hotel proceeded to charge us over $1600 as we had to stay five more days unexpectedly due to the anaphylaxis and heart issues. So needless to say, we were stunned.. this was a life and death situation that was caused by the restaurant, owned by the hotel. A letter was written to the owner…
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