The rooms looked good and looked clean at first. We went to bed and the pillows were a hard flat foam, not like memory foam. We couldn’t sleep, so called and asked for a softer pillow. We were told that they would send up some. Over an hour later we called back to from desk and was told, “Oh sorry we don’t have anymore.” We then noticed a spot on the 2nd pillow and I thought it was chocolate. Big mistake! It was poop! They hadn’t changed the pillowcases! I went to front desk in the morning and told them. They said they should have some of the feather pillows back that others had used and would change the sheets. When we returned to the room they had made the bed and put the same poopy pillow back on bed! I do not recommend this hotel!
susan
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Liza
2025 年 7 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoy staying here as a WDW annual pass holder.
Liza
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Linda
親子旅遊
2025 年 7 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The resort had everything we needed for my daughter’s birthday weekend! She had a great time!
Linda
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Rosi
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is beautiful and very well maintained, It’s facade and design are unique. It is refreshingly unlike the usual mutistory block building most hotels are housed in.
Rosi
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Gerardo
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect area for Disney world vacation.
Gerardo
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Ashley
親子旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
Ashley
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Samarie
家庭旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I am a Disney Vacation Club member, but this is my favorite outside of it. I love the vicinity, staff, dining options and loved it as my sons teenage birthday.
Samarie
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Juan pablo Estrada
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Maravillosa estadía.
Juan pablo Estrada
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Dawn
家庭旅遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms have been updated and they are beautiful!
Dawn
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Keith James
親子旅遊
2025 年 7 月 20 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was instantly turned off upon checking in when I asked if I get any discounts if I use my Disney credit card here at the swan Disney resort and was told no that this is not a Disney hotel it is a Marriott. It was a late night check in so we went to our room to get some rest.I looked around for any information regarding the Disney resort’s and restaurants and there was nothing.i did notice they had it on the television so I clicked on it nothing there. The QR codes to scan were inactive. No property maps nothing. We went to sleep woke up hungry went downstairs to the garden Grove restaurant for breakfast only to learn that they are not open for several days. and no other recommendations or restaurants open in the property either. The property is empty of anything to do and I mean anything. we decided to go over to the dolphin to take a swim and see what they have. We went swimming I went to get a drink under the grotto waterfall in the water filling station by the bathrooms the water station was filthy and caked with debris and it did not work so we decided to order a slushy from the QR on the chair they came out melted in a watery slurry of mess for almost 70.00. Upon walking back from swimming we stopped to play a game of pool and the pool stick was broken no tip. we called in our valet ticket several nights to leave Property, no valet or counter people around at all for long periods waiting 45 minutes for a car. At the end of the trip $630 surprise Bill for resort fees
Keith James
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Elizabeth
商務旅客
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
Elizabeth
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Angelia
2025 年 7 月 20 日
It was a good hotel, but it didn’t feel like a magical Disney experience, like you see with other properties. Also, the hotel pillows were really hard to sleep on. It wasn’t horrible, but not sure it was worth the price.
Angelia
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Diane K
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great
Diane K
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Paulina
2025 年 7 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
Excelente hotel, excelente servicio
Paulina
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Steve
家庭旅遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. I hardly used the car. The water Taxi to Epcot is the way to go. One minor inconvenience. My key card didn't open the parking gate. Even after getting it replaced. The good when I pressed the help button the gate opened right away.
Steve
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Christie,Raleigh
親子旅遊
2025 年 7 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Swan is an amazing hotel, love the vibe, location and transport, their service is amazing!