Find hotels in Colonia Emiliano Zapata, Cozumel

"We came to the hotel and they were very rigid with the room (it said it holds 4 but they wouldn't honor it bc expedia switched it to 2ppl when we booked). We had called beforehand and they had said we didn't need to worry. So we had to book a whole other room which we did bc it had already taken 3 hours at reception and our kids were done. One room was great but one smelled horribly of urine. They refused to switch our room and kept offering to switch the linen which I kept telling them wasn't helping. The pools and facilities are amazing and the staff super helpful so i'm not giving a one star. "

"The experience started off horrible it got better but overall very disappointing. We coordinated and paid $160 for a shuttle through the hotel to be picked up from airport. We were never picked up when we arrived. After 2 hours of waiting they just apologized and we got our own taxi. You would think they would give us a room upgrade or comp something for the being left at airport but no. Just apologized and said it was their fault. The room had a musty dirty smell. The hotel food was mediocre. There was only one bar open in the whole hotel after 5pm. Drinks were watered down. The gym was open 24 hours which was great but a lot of equipment was broken for our entire stay. The entertainment team was the highlight they were very friendly and fun. We extended our vacation in playa del Carmen by 3 days if this hotel treated us better we would have just stayed there. But decided to go across the street to Hyatt Vivid and what a night and day difference. Place was phenomenal. Hyatt is more expensive but absolutely worth every penny."

"We had amazing vacation "

"Lovely resort, food was very good, especially the buffets. Rooms were beautiful. Hard to make dinner reservations. It will look great once all the renovations are complete."

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"Resort is ok"

"Good resort.!rooms little dated but plenty of activity vitiate kids and lots al of food choices"

"Staff was amazing, the rooms were OK but a bit outdated. "

"Everything was great and the views were too. Wish the beach was a little bigger where it is. Maybe finding a way to open those rocks formation. Food was good and only 10 bucks to get to shopping via taxi. "