杭州 5 星級飯店

「很好」

「Perfect location, right next to West Lake and in77 shopping. Great room. Highly recommended!」

「In general, staffs are lack of training, some of staffs are even rude to customers. Never experienced anything like this with anywhere with sofitel. I don't normally write any reviews. However my experience in this China trip with sofitel is really bad」

「.」

「除了房間較小！其他都可以」

「Room is clean and new」

「ok」

「地點很方便，職員很親切有禮貌。但是房間近馬路，有点嘈。我住了5天早餐都是一樣沒有變化。」

「还行」

「健身房不醋」

「Hotel gave us a room that’s many grades below the villa that we ordered and fully prepaid for without letting us know until we found out two nights into our week stay. Arranging to move to the right room and refund took a long time. Not helpful」