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Midtown Shangri-La, Hangzhou

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Luxury
5.0 star property
8.8

Excellent

Shangri-La sanctuary in Hangzhou

Surrounded by vibrant shopping and nightlife, this luxury hotel connects directly to Merry Shopping Centre near West Lake. The Chi spa offers rejuvenating facials and reflexology treatments. Two restaurants serve breakfast buffets with Western and Chinese cuisine.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
The current price is NT$4,646
NT$5,418 total
includes taxes & fees
May 26 - May 27

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About this property

Midtown Shangri-La, Hangzhou

  • Luxury hotel near West Lake
  • Located close to Broken Bridge and Zhejiang University Yuquan Campus, Midtown Shangri-La, Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. Treat yourself to reflexology, a body scrub, or a body treatment at Chi, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. In addition to a health club and a business center, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool
    • Free self parking
    • Limo/town car service, buffet breakfast (surcharge), and express check-out
    • Express check-in, an elevator, and tour/ticket assistance
  • Room features
  • All 414 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
  • Other amenities include:
    • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
    • Bathrooms with designer toiletries and separate tubs/showers
    • LCD TVs with cable channels
    • Wardrobes/closets, electric kettles, and heating

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NT$8,127 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 350.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Midtown Shangri-La, Hangzhou?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Midtown Shangri-La, Hangzhou on 2026/5/26 start from NT$4,646, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Midtown Shangri-La, Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Midtown Shangri-La, Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Midtown Shangri-La, Hangzhou?

Check-out is at noon.

Where is Midtown Shangri-La, Hangzhou located?

Located in Xiacheng, this luxury hotel is within 1 mi (2 km) of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University Yuquan Campus are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 145 out of 238 reviews
Rating 8 - Good. 66 out of 238 reviews
Rating 6 - Okay. 10 out of 238 reviews
Rating 4 - Poor. 3 out of 238 reviews
Rating 2 - Terrible. 14 out of 238 reviews

Reviews

Verified

10/10 Excellent

Mubarak A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At a very good location and everything within a walking distance
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very suitable for 2 of us . The staff is very kind .
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Soh Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff are polite and nice.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities
Service was excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room and great service
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby to night market and shopping mall. Great location.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Baisong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and facility for business travel.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Hon Peng

Liked: Amenities
Convienient and clean
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jiewei

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

HO CHEONG ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, very comfortable environment
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and beautiful hotel with super staff service

Great and beautiful hotel with super staff service, very comfortable bed and a nice bathroom. Hotel is located very close to the lake and a lot of different restaurants. Delicious breakfast buffet with great selection of western food and Chinese food.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

CHOONG HIOK

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central hotel

The hotel is centrally located with great access to restaurants and only a 10-15 min walk from west lake. It was clean and comfortable. Breakfast was lovely with plenty western options. It is attached to the merry shopping centre which is really handy also and a good landmark making the hotel easy to find.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Geaik Theng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel.

The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Hanbing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Wiltven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service received from Jane Zhang
Verified

8/10 Good

Varsha

Liked: Cleanliness, amenities, property conditions & facilities
After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Bao Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the adjacent mall. A very comfortable stay.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jianyu

Liked: Cleanliness
Great location, friendly staffs at horizon club