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"Very friendly and helpful staff who were always willing to help. I would stay here again in the future as very convenient to train and local sight seeing places. "

"Pleasant stay. very comfy room, spacious, clean and well equipped). good location, not far from Subway. Poor quality of breakfast"

"Excellent hotel,clean, luxurious,very friendly staff"

"Since my phone wasn’t compatible with WeChat or Alipay, I faced some challenges during my stay in China. Thankfully, the staff were incredibly helpful. Ella went out of her way to assist me—she walked with me to the food pickup spot, used her own phone, and helped retrieve a delivery ordered by my daughter, who was staying at Tsinghua University. On another occasion, when my daughter’s WeChat account ran out of funds, Harry Sun helped us withdraw cash from the hotel ATM and reload the account. He also arranged our trip to the Great Wall of China, booking a car and giving us great tips—like leaving early to avoid traffic and returning by early afternoon. The restaurant staff were also very friendly and welcoming."

"Really good location Very helpful staff Reasonable breakfast You can walk to mall and the bund"

"The hotel is good, clean and comfortable. Breakfast ample. WiFi not that good, slow and restricted. Knowledge of English of the staff should improve. Though they use an on-line translator, it would be easier to make understand directely."

"Everything was perfect "

"Excellent hotel with great staff and service. The food is outstanding. A truly luxury hotel in all aspects. The location is very good and close to many attractions, and a few minutes walk to Wangfujing pedestrian street with lots of local shops and major international brand stores. A vibrant place for an evening walk or shopping. Recommend booking stay with inclusion of the Grand Hyatt Lounge which is also very family friendly. "

"Staff was helpful. Place is near to shopping street with plenty of food options."