Narada Grand Hotel Hangzhou Westlake

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Luxury
5.0 star property
8.4

Very good

Luxury haven in historic Hangzhou

A full-service spa anchors this tranquil retreat with an elegant indoor pool and swim-up bar. Four distinctive restaurants offer varied dining, complemented by genuinely smiling staff. Tennis enthusiasts enjoy the outdoor court, while business travelers benefit from comprehensive meeting facilities.

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$3,116
NT$3,584 total
includes taxes & fees
Oct 25 - Oct 26

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Business Queen Room

A modern hotel room with a large bed, bedside tables, a desk, and a sofa.

Business Queen Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe King Room

A modern hotel room with a bed, a round dining table, and a sofa.

Deluxe King Room

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Hill Deluxe King Room

A modern hotel room with a large bed, a sofa, a dining table, and a view of a forested hill.

Hill Deluxe King Room

  • Hill view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A modern hotel room with a large window, two beds, a seating area with a table and chairs, and a flat-screen TV.

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free wired internet

View all photos for Executive King Room

A hotel room with a large bed, a desk, a chair, and a TV. There are windows with a view of buildings outside.

Executive King Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A hotel room with a large bed, a sofa, a window with a view of a forest, and two wall-mounted lamps.

Executive Suite

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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Conrad Hangzhou

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  • Pool
  • Hot tub
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 96 reviews
The price is NT$5,450
NT$6,355 total
includes taxes & fees
Nov 1 - Nov 2
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About the neighborhood

Located in Xihu neighborhood, Narada Grand Hotel Hangzhou Westlake is connected to a rail/subway station. Broken Bridge and Baochu Pagoda are notable landmarks and Hangzhou Botanical Garden is a popular area attraction. Zhejiang University Yuquan Campus and Wulin Square are two other places to visit that come recommended. Visit our Hangzhou travel guide
Map
122 Shuguang Road, Hangzhou, Zhejiang, 310007

What's nearby

  • A tall, ancient stone tower with intricate carvings, surrounded by dense foliage.
    Baochu Pagoda
    4 min drive - 2.2 km
  • A traditional pavilion by a tranquil pond, surrounded by lush greenery and trees.
    Hangzhou Botanical Garden
    4 min drive - 2.2 km
  • Yellow Dragon Sports Center
    1 min walk - 0.0 km
  • Huanglong Stadium
    4 min walk - 0.4 km
  • Zhejiang University Yuquan Campus
    12 min walk - 1.1 km

Getting around

  • Huanglong Cave Station
    1 min walk
  • Hangzhou Station
    21 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • D'cafe
    3 min walk
  • 茉芙甜品屋
    10 min walk
  • 东河啤酒
    10 min walk
  • 潮粥佬
    8 min walk
  • 威尼斯酒吧
    8 min walk

About this property

Narada Grand Hotel Hangzhou Westlake

  • Luxury family-friendly hotel renovated in 2023 and located near Zhejiang University Yuquan Campus
  • Located close to Baochu Pagoda and Broken Bridge, Narada Grand Hotel Hangzhou Westlake provides a swim-up bar, a poolside bar, and a grocery/convenience store. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Regional cuisine. Fitness classes are offered at the health club; other things to do include racquetball/squash. In addition to an art gallery on site and shopping on site, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An indoor pool along with a swim-up bar
    • Free self parking and valet parking
    • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
    • An electric car charging station, access to a nearby indoor pool, and access to a nearby health club
    • Guest reviews give good marks for the overall condition
  • Room features
  • All 361 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes.
  • Other amenities include:
    • Children's slippers and childcare services
    • Bathrooms with rainfall showers and deep soaking tubs
    • HDTVs with cable channels
    • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is NT$3,328
NT$3,880 total
includes taxes & fees
Nov 1 - Nov 2
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Frequently asked questions

Does Narada Grand Hotel Hangzhou Westlake have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Narada Grand Hotel Hangzhou Westlake?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Narada Grand Hotel Hangzhou Westlake on 2026/10/25 start from NT$3,116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Narada Grand Hotel Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Narada Grand Hotel Hangzhou Westlake?

Check-in begins at 2 PM.

What time is check-out at Narada Grand Hotel Hangzhou Westlake?

Check-out is at noon.

Does Narada Grand Hotel Hangzhou Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 500 per vehicle applies.

Where is Narada Grand Hotel Hangzhou Westlake located?

This family-friendly Hangzhou hotel is located in the historical district, within 1 mi (2 km) of Zhejiang University Yuquan Campus and Baochu Pagoda. Hangzhou Botanical Garden and Broken Bridge are also within 2 mi (3 km). Huanglong Cave Station is only a 2-minute walk and Huanglong Sports Center Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Narada Grand Hotel Hangzhou Westlake Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 36 out of 79 reviews
Rating 8 - Good. 26 out of 79 reviews
Rating 6 - Okay. 10 out of 79 reviews
Rating 4 - Poor. 3 out of 79 reviews
Rating 2 - Terrible. 4 out of 79 reviews

Reviews

Verified review

10/10 Excellent

Liked: Property conditions & facilities
friendly services
Stayed 7 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent place to hold our luggage while we go last minute shop
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Ok
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
方便
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適にお過ごしました。
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

好
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria. Il personale della reception non parla inglese, e siamo in un 5 stelle
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: 安静, 交通便利
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식 좀 비싼거 아닌가? 했는데 이근처 물가 생각하면 괜찮습니다. 맛도 좋아요. 그리고 숙소도 물론 깨끗 조용 좋았습니다.
Stayed 3 nights in Sep 2023
Verified review

2/10 Terrible

Disliked: Staff & service

보증금 미 환불

8/14일 체크인하면서 보증금500위안 카드결제 하였는데, 9/1일 현재까지 보증금 환불이 진행되지않고있습니다. 타국가 경우 환불처리는 다음날 바로 진행되는데 중국호텔의 업무처리 매우 불쾌합니다. 호텔 체크인시 숙박비용 버금가는 보증금 을 결제 하도록하는 규정도 불만족인데다가 환불처리도 왜 이렇게 진행이 늦어지는지 이해불가입니다. 빠른 진행 부탁드립니다.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店服務一流

酒店上下員工都好好服務，最開心是每個人天天帶着笑容對我們。無論前枱或者禮賓部，或者保安人員，非常之有禮貌，我再來杭州，一定會選擇這酒店，另外酒店旁邊已經是黃龍洞地鐵站，坐車非常方便，由蕭山國際機場到酒店，地鐵只是$7. 真的要推介。
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得推荐

房间干净，整洁，ingrid提醒住店客人停车免费
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
guests smoke at non-smoking floor, poor service at check-in.
Stayed 1 night in Jun 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient location

The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.
Stayed 2 nights in May 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

hotel experience 世貿群瀾大飯店

Location wise, it is not at the most convenient location as there are not too many shops around the hotel. Traffic could get really bad leaving the hotel as it is a one way traffic near the construction site. The check in experience was quick and efficient. Front desk staffs were well trained and courteous. Guest room toilet, decor and furniture looks old and outdated but clean. After getting the reminder from front desk staff about possible construction noises, I still picked the room facing the construction site but I can still hear the noises as early as 5-6AM in the morning. I am not sure I would pick the same hotel next time going to Hangzhou.
Stayed 1 night in Apr 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서호와의 접근성은 좋습니다

호텔 방이 너무 작고 5성급이라고 하기에는 다소 방 컨디션이 많이 부족해 보였습니다. 직원들의 서비스와 청결 등은 매우 훌륭하였으나 호텔 연식이 오래된 점 주변에 지하철 공사로 시끄러웠던 점은 많이 투숙 시 많이 아쉬웠습니다.
Stayed 5 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff speak English.

Staff were incredibly helpful and spoke English which is really refreshing in China.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel.

A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務非常親切，將來地鐵開通會更便利。
Stayed 4 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間大, 體育設施好. 但是壁球場的照明不好, 有燈管沒亮. 員工非常有禮貌, 服務熱情. 早餐非常豐富. 可惜附近正在修地下鐵路, 噪音有時較大. 亦影響交通.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, good location. Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Helpful staff. Friendly.

My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯，酒店職員友善有禮，但是酒店外面有地鐵工程比較嘈特別在晚上及房間不時聞到煙味（住不吸煙樓層）
Stayed 7 nights in Dec 2018