杭州香格里拉飯店度假村住宿訂房

"整體很好，服務快速"

"交通便捷、臨近各景點、美食環繞; 房間舒適, 備有免費洗衣/烘衣設備, 工作人員有耐心與服務."

"很棒。服務周到"

"服務到位 精緻優雅 雖然隨時間勢必老舊 但乾淨整潔 無可取代的最佳位置"

"非常好的酒店 位置极佳 非常推荐"

"服務很好，貼心，有家的感覺"

"Excellent service. Value for money"

"Very good hospitality from the front desk to dining services."

"Heavy cigarette smell in the room. Someone smoke in next room and the smell go into my room. Have complained to Hotel. They do nothing but try to comfort me to offer room change. They are unwilling to find out root cause to stop it. The way they handling complaint is not deserved 5 star rating. The ventilation system is extremely poor. The smoke detector cannot detect smoking inside the room. Extremely disappointed. "