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Shangri-La Hangzhou

4.5 star property
Lakefront hotel with 2 restaurants and a health club

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Restaurant
Garden
Birthday party area
Porch
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
A terrace, a garden, and a playground are just a few of the amenities provided at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym
  • Parking included
  • 24/7 front desk
The current price is NT$2,970
NT$3,463 total
includes taxes & fees
Nov 30 - Dec 1

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Garden Deluxe Room - Near Lake

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake

  • Sleeps 2

View all photos for Deluxe Room - Mountain-View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room - Mountain-View

  • Sleeps 2

View all photos for Deluxe Lodge Enjoyment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Enjoyment

  • Sleeps 2

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Superior Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Executive Suite

West Wing Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Executive Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 560 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 398 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Cute Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Cute Family Room

  • Sleeps 2

View all photos for Family-friendly Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family-friendly Suite

  • Sleeps 3

View all photos for 2-bed Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

2-bed Room With Mountain View

  • Sleeps 2

View all photos for Garden-view Room-Two Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-Two Beds

  • Sleeps 2

View all photos for Queen Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Queen Room With Mountain View

  • Sleeps 2

View all photos for Garden-view Room-King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-King Bed

  • Sleeps 2

View all photos for Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2

View all photos for Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2

View all photos for Lakeside Joint Living Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Lakeside Joint Living Room

  • Sleeps 4

View all photos for Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

  • Sleeps 2

View all photos for Suite - With View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite - With View

  • Sleeps 2

View all photos for Octonauts Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Octonauts Family Room

  • Sleeps 2

View all photos for Pleasant Goat And Big Big Wolf Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Pleasant Goat And Big Big Wolf Family Room

  • Sleeps 2

View all photos for Deluxe Room (2 Beds)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room (2 Beds)

  • Sleeps 2

View all photos for Executive Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Suite

  • Sleeps 3

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9.2 out of 10, Wonderful, 5 reviews
The price is NT$12,660
NT$14,762 total
includes taxes & fees
Nov 16 - Nov 17
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About the neighborhood

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 1 min drive - 0.4 km
  • Zhejiang University Yuquan Campus - 3 min drive - 2.5 km
  • Lingyin Temple - 5 min drive - 4.3 km
  • Hangzhou Tower Shopping Mall - 6 min drive - 6.4 km
  • Wulin Square - 6 min drive - 3.9 km

Getting around

  • Huanglong Cave Station - 3 min drive
  • Hangzhou Station - 19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • ‪金沙厅 - ‬16 min walk
  • ‪WL Bistro - ‬19 min walk
  • ‪樓外樓 - ‬7 min walk
  • ‪咬不得高祖生煎 - ‬3 min walk
  • ‪Coffee Garden - ‬1 min walk

About this property

Shangri-La Hangzhou

Luxury family-friendly hotel near West Lake
Take advantage of a terrace, a garden, and a playground at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and wedding services
  • Guest reviews give good marks for the overall condition
Room features
All 198 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

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  • Parking included
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 483 reviews
The price is NT$3,108
NT$3,624 total
includes taxes & fees
Nov 3 - Nov 4
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Playground

Family friendly

  • Children's toys
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (9,688 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shangri-La Hangzhou?

As of 2025/11/1, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on 2025/11/30 start from NT$2,970, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Shangri-La Hangzhou?

Self parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Check-out is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Quyuan Park and West Lake. Solitary Hill and Yui Fei Temple are also within 5 minutes.

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Shangri-La Hangzhou Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 113 out of 240 reviews
Rating 8 - Good. 72 out of 240 reviews
Rating 6 - Okay. 31 out of 240 reviews
Rating 4 - Poor. 17 out of 240 reviews
Rating 2 - Terrible. 7 out of 240 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.
Stayed 3 nights in May 2025

8/10 Good

Wei Liang

Liked: Cleanliness, staff & service, amenities
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveler

Very old hotel

The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

haoyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

老飯店高雅的氣質

服務到位 精緻優雅 雖然隨時間勢必老舊 但乾淨整潔 無可取代的最佳位置
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!
Stayed 1 night in Jul 2025

10/10 Excellent

Bun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西湖邊，酒店服務良好
Stayed 3 nights in May 2025

10/10 Excellent

Francesca Maria

Lovely staff and excellent location
Stayed 1 night in Apr 2025

10/10 Excellent

GLORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Apr 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.

10/10 Excellent

Tianyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間設備有點老舊，但就在西湖旁邊，很方便風景優美
Stayed 1 night in Dec 2024

10/10 Excellent

naresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality of service!
Stayed 4 nights in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Nov 2024

10/10 Excellent

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Stayed 2 nights in Oct 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, cross street is the lake. Staff is very friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible breakfast
Stayed 1 night in Jun 2024

10/10 Excellent

Jixian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles läuft sehr gut!
Stayed 1 night in Apr 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024

8/10 Good

YAN

Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Stayed 3 nights in Oct 2023

10/10 Excellent

Hongfei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023

10/10 Excellent

Xiaosong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Guo

Liked: Staff & service
Great
Stayed 3 nights in Jul 2023