Is Canopy by Hilton Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Canopy by Hilton Hangzhou West Lake?

As of 2025/10/16, prices found for a 1-night stay for 2 adults at Canopy by Hilton Hangzhou West Lake on 2025/11/3 start from NT$2,999, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Canopy by Hilton Hangzhou West Lake?

Self parking is free at this property.

What time is check-in at Canopy by Hilton Hangzhou West Lake?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is Canopy by Hilton Hangzhou West Lake located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Wushan Night Market. Broken Bridge and Beishan St are also within 1 mi (2 km). Longxiangqiao Station is 11 minutes by foot and Ding'an Road Station is 12 minutes.

Canopy by Hilton Hangzhou West Lake Reviews, Deals & Photos 2025

About the neighborhood

Located in Shangcheng neighborhood, Canopy by Hilton Hangzhou West Lake is connected to a shopping center. Qinghefang Old Street and Beishan St are notable landmarks, and the area's natural beauty can be seen at West Lake. Wushan Night Market and Broken Bridge are two other places to visit that come recommended.

Visit our Hangzhou travel guide

8/10 Good

Trisha Lisa

2025/6/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.

Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveler

2025/7/16

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Nosie from the club nearby

You may hear noise in the midnight inside your room as there is a club next to the hotel.

Stayed 2 nights in Jun 2025

8/10 Good

Caroline

2025/4/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake

Stayed 2 nights in Mar 2025

10/10 Excellent

Wei

2024/10/25

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.

Stayed 3 nights in Oct 2024

8/10 Good

Rishi

2023/9/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Food and Nice Hotel

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.

Stayed 1 night in Sep 2023

10/10 Excellent

Wen Chyi Michelle

2024/12/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.

Stayed 3 nights in Dec 2024

8/10 Good

CHI KIN

2024/10/15

Liked: Cleanliness, staff & service, property conditions & facilities

nice environment and comfortable room

Stayed 5 nights in Oct 2024

6/10 Okay

JENNIFER WAI

2025/5/29

Liked: Amenities, property conditions & facilities

There are few flies in my room. The good thing was the front desk changed my room right the way and gave me the bigger room. I am happy they fixed the problem pretty quick!

Stayed 5 nights in May 2025

10/10 Excellent

CHI WAI

2023/12/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Very nice hotel

Stayed 3 nights in Oct 2023

10/10 Excellent

Hua

2021/3/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice New Hotel

Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people

Stayed 1 night in Mar 2021

10/10 Excellent

Reven

2024/12/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.

Stayed 5 nights in Nov 2024

6/10 Okay

yunrong

2025/5/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Canopy Hotel Westlake is a clean, modern hotel, conveniently located, in walking distance to Westlake and shopping area. The hotel is for young people with music, dance, and late night activities in the bar, sometimes loud music and singing, almost no lobby. one more thing, i booked a super king size room, but i got a corner room, small, irregular shape. i was not happy.

Stayed 4 nights in May 2025

8/10 Good

Hensl

2023/11/11

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.

8/10 Good

Verified traveler

2024/7/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.

Stayed 2 nights in Jul 2024

10/10 Excellent

XING ZHONG

2024/6/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very innovative!! It’s like a hidden gem!

Stayed 2 nights in Jun 2024

4/10 Poor

Edward

2025/5/19

Liked: Cleanliness

Our stay at this property followed a stay at the grand hyatt in shanghai with river view abnd club access. The prices was the same, but the experience is worlds apart. First, the room was advertised as having a view of west lake. I guess it did, but it was a very fine sliver of a view of a remote west lake. In addition, the rooms were somewhat run down, the tile in the ahower was rough on the feet, the lobby/bar area was not only loud, but constant flashing lights that were incredibly annoying. Finally, when we checked in there was a serious push to hire their driver/car. We will definitely be going back to Hangzhou, but we definitely will not be staying here.

Stayed 3 nights in May 2025

8/10 Good

Fangwei

2024/6/25

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.

Stayed 2 nights in Jun 2024

4/10 Poor

Gerald Teong Giap

2023/10/31

The room was so small that we paid for an upgrade

Stayed 4 nights in Oct 2023

6/10 Okay

Sara

2024/9/6

Liked: Cleanliness, staff & service, amenities

I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.

Stayed 1 night in Sep 2024

6/10 Okay

song

2023/4/4

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Fancy hotel attached to night clubs

The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.

Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveler

2024/11/29

Liked: Cleanliness

Disliked: Staff & service, room comfort

Super hot in the room

Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.

Stayed 3 nights in Nov 2024

8/10 Good

Davi

2025/9/25

Liked: Cleanliness, amenities, property conditions & facilities

Really nice room and stylish - really glad we choice this hotel after climbing Huangshan. Staff are not as helpful we were would like but luckily I speak Chinese. Room service options not great but I suppose not many people use this option and it’s probably not encouraged since menu was only available on the TV and you need WeChat to order. We would stay again agai

Stayed 2 nights in Sep 2025

8/10 Good

mei

2025/9/17

Stayed 3 nights in Sep 2025

8/10 Good

Jing

2025/7/13

Stayed 2 nights in Jun 2025

10/10 Excellent

Ka Chun

2025/6/28

Stayed 4 nights in Jun 2025

Canopy by Hilton Hangzhou West Lake

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