Kempinski Hotel Hangzhou

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Luxury
5.0 star property
9.6

Exceptional

Luxury retreat in Hangzhou

Scenic canal views complement the central location near shopping and dining. Inside, enjoy three dining venues and an indoor pool. The exceptional concierge team arranges everything from train tickets to personalized city recommendations with impressive attention to detail.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$4,399
NT$5,129 total
includes taxes & fees
Nov 8 - Nov 9

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed (Executive King Room)

A modern hotel room with a large bed, a flat-screen TV, a desk, and a view of the city.

Deluxe Room, 1 King Bed (Executive King Room)

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

A hotel room with two beds, a dining table, and a view of the city.

Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

  • River view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

A modern bathroom with a large mirror, a white sink, a gold-toned vanity, and a robe hanging on a rack.

Suite, 1 King Bed, City View (Junior Suite)

  • City view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

A modern hotel room with a large bed, a sitting area with a sofa and chairs, a bathtub, and a city view through large windows.

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

A modern hotel room with a large bed, a sitting area with a sofa and chairs, a bathtub, and a city view through large windows.

Standard Room, 1 King Bed, City View (Deluxe King Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

A hotel room with two beds, a dining table, and a view of the city.

Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

  • City view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed (Executive Suite)

Room

Executive Suite, 1 King Bed (Executive Suite)

10.0 out of 10
Exceptional
(1 review)
  • 957 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Superior Suite)

A modern bathroom with a large mirror, a white sink, a gold-toned vanity, and a robe hanging on a rack.

Standard Suite, 1 King Bed (Superior Suite)

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Deluxe Suite)

A modern bathroom with a large mirror, a white sink, a gold-toned vanity, and a robe hanging on a rack.

Standard Suite, 1 King Bed (Deluxe Suite)

  • 656 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in Gongshu neighborhood, Kempinski Hotel Hangzhou is connected to a shopping center. Wulin Square and Broken Bridge are notable landmarks, and the area's natural beauty can be seen at West Lake and Xixi National Wetland Park. Don't miss out on a visit to Hangzhou Botanical Garden. Visit our Hangzhou travel guide
Map
No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    11 min drive - 7.6 km
  • Westlake Culture Plaza
    8 min drive - 4.8 km
  • Zhejiang Museum of Natural History
    8 min drive - 4.8 km
  • Hangzhou China Silk Town
    10 min drive - 7.3 km
  • Zhejiang University Yuquan Campus
    10 min drive - 7.0 km

Getting around

  • Xiangji Temple Station
    6 min walk
  • Yuhang Railway Station
    18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • Kitchen@K
    9 min walk
  • Freida German Restaurant
    8 min walk
  • 萨利亚
    9 min walk
  • 崔酱炸鸡
    8 min walk
  • 远洋乐家·城市客厅
    8 min walk

About this property

Kempinski Hotel Hangzhou

  • Luxury hotel near West Lake
  • Located close to Hangzhou Tower Shopping Mall and Wulin Square, Kempinski Hotel Hangzhou provides a rooftop terrace, a coffee shop/cafe, and a garden. Indulge in a body treatment, a sports massage, and a facial at Kempinski The Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Chinese cuisine. In addition to dry cleaning/laundry services and a health club, guests can connect to free in-room WiFi.
  • Other perks include:
    • An indoor pool along with sun loungers and pool umbrellas
    • Free self parking
    • Buffet breakfast (surcharge), smoke-free premises, and a 24-hour front desk
    • Meeting rooms, a banquet hall, and luggage storage
  • Room features
  • All 326 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Reusable coffee/tea filters and recycling
    • Rainfall showers, designer toiletries, and separate tubs/showers
    • Children's slippers, daily housekeeping, and desks

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Frequently asked questions

Does Kempinski Hotel Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

How much does it cost to stay at Kempinski Hotel Hangzhou?

As of 2026/10/26, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on 2026/11/8 start from NT$4,399, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Kempinski Hotel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Kempinski Hotel Hangzhou?

Check-out is at noon.

Where is Kempinski Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within 6 mi (10 km) of Wulin Square, Hangzhou Tower Shopping Mall, and West Lake. Hangzhou Botanical Garden and Xixi National Wetland Park are also within 6 mi (10 km). Xiangji Temple Station is 6 minutes by foot and Daguan Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kempinski Hotel Hangzhou Reviews

9.6

Exceptional

9.6

Cleanliness

8.0

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 36 out of 47 reviews
Rating 8 - Good. 9 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms , fantastic buffet restaurant.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the view of the canal was brilliant. The staff was most helpful. I messaged while in airport to make changes to the booking. The hotel acted without fuss. Housekeeping was efficient to get the room cleaned around our schedule. I cannot fault this hotel at all.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel - modern, clean, helpful staff, and the best breakfast I had in a Chinese hotel so far. Loved the diversity of food
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hangzhou Kempinski Hotel Concierge Yann

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all areas. I will definately stay again when in Hangzhou
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice hotel near grand canal
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy business style hotel
Stayed 5 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
There was one night where people were smoking in a non smoking room accross from my room
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
服務良好，細心
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，有氣派！服務亦不錯，唯獨是沒有機械人送餐服務及電視不是智能，略為差一點
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Flinke ansatte, nydelig rom

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food, gym, pool are highlights here

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Feedback

第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2026