Grand Hyatt Hangzhou

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Luxury
5.0 star property
8.6

Excellent

Lakeside luxury with five restaurants

Panoramic views of West Lake unfold just steps from this luxury hotel, where sunrise and sunset paint the water in vibrant hues. Five restaurants offer delicious cuisine, including the must-try "Miji Lin" dish. Guests can retreat to the spa or take a dip in the indoor pool.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is NT$7,286
NT$8,496 total
includes taxes & fees
Oct 27 - Oct 28

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 1 King Bed, Garden View

A modern hotel room with a large bed, a TV on the wall, a seating area with a table, and a view of the outdoors.

Room, 1 King Bed, Garden View

  • Garden view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Twin Beds, Garden View

A hotel room with two beds, a desk, a chair, a window with a view, and a wall-mounted artwork.

Room, 2 Twin Beds, Garden View

  • Garden view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 King Bed (West Lake View)

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Room, 1 King Bed (West Lake View)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Twin Beds (West Lake View)

A hotel room with two beds, a sofa, a chair, a large window, and a view of a building outside.

Room, 2 Twin Beds (West Lake View)

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 King Bed (Club Access)

A modern hotel room with a large bed, a sofa, a dining table with fruit, and a view of the city through large windows.

Room, 1 King Bed (Club Access)

  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Twin Beds (Club Access)

A hotel room with two beds, a sofa, a desk with a lamp, and a large window with curtains.

Room, 2 Twin Beds (Club Access)

  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 King Bed (West Lake View, Club Access)

A hotel room with a large bed, a desk, a chair, a table, and a view of the mountains.

Room, 1 King Bed (West Lake View, Club Access)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Twin Beds (West Lake View, Club Access)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view of mountains.

Room, 2 Twin Beds (West Lake View, Club Access)

  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a dining table with fruit, and a view of the city through large windows.

Room, 1 King Bed

7.4 out of 10
Good
(6 reviews)
  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Suite, 1 King Bed

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted artwork, and a window providing natural light.

Grand Suite, 1 King Bed

  • City view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a sofa, a desk with a lamp, and a large window with curtains.

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

A modern hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Tent, 1 King Bed (CAMP IN GARDEN)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Suite, 1 King Bed (Deluxe)

A modern hotel room with a large bed, a bedside table, a nightstand, a wall-mounted artwork, and a window providing natural light.

Grand Suite, 1 King Bed (Deluxe)

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Twin Beds, City View

A hotel room with two beds, a desk, a chair, a large window with a view of buildings, and a painting on the wall.

Room, 2 Twin Beds, City View

  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a small table, a chair, and a view of the cityscape.

Deluxe Room, 2 Twin Beds

  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 King Bed, City View

A hotel room with a large bed, a seating area with a table, and a view of a building with domes.

Room, 1 King Bed, City View

  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a view of the outdoors, and modern decor.

Deluxe Room, 1 King Bed

  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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  • Pool
  • Hot tub
  • Spa
  • Parking included
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The price is NT$5,450
NT$6,355 total
includes taxes & fees
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About the neighborhood

Located in Downtown Hangzhou, a neighborhood in Hangzhou, Grand Hyatt Hangzhou is in the entertainment district and on a lake. Wulin Square and Broken Bridge are notable landmarks, and travelers looking to shop may want to visit Wushan Night Market and Hangzhou Tower Shopping Mall. Hangzhou Botanical Garden and Song Dynasty Town are not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hangzhou travel guide
Map
28 Hu Bin Road, Shangcheng District, Hangzhou, Zhejiang, 310007

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    1 min walk - 0.2 km
  • Hangzhou Jiali Center
    8 min walk - 0.7 km
  • Wushan Night Market
    14 min walk - 1.2 km
  • Wulin Square
    3 min drive - 2.2 km
  • Hangzhou Tower Shopping Mall
    4 min drive - 2.5 km

Getting around

  • Longxiangqiao Station
    5 min walk
  • Hangzhou Railway Station (HZD)
    15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • Starbucks
    4 min walk
  • 元气寿司
    4 min walk
  • Dairy Queen
    3 min walk
  • 很久以前羊肉串
    2 min walk
  • 拿渡麻辣香锅 Nadu
    3 min walk

About this property

Grand Hyatt Hangzhou

  • Luxury hotel near West Lake
  • Located close to Wushan Night Market and Broken Bridge, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe, and a hair salon. Treat yourself to a manicure/pedicure, aromatherapy, or a facial at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self parking
    • Limo/town car service, buffet breakfast (surcharge), and tour/ticket assistance
    • Smoke-free premises, concierge services, and a gift shop
  • Room features
  • All 388 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
    • Bathrooms with deep soaking tubs and free toiletries
    • LCD TVs with satellite channels
    • Wardrobes/closets, refrigerators, and daily housekeeping

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  • Pool
  • Hot tub
  • Spa
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The price is NT$4,192
NT$4,888 total
includes taxes & fees
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Frequently asked questions

Does Grand Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on 2026/10/27 start from NT$7,286, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hyatt Hangzhou?

Check-out is at noon.

Does Grand Hyatt Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Grand Hyatt Hangzhou located?

Located in Downtown Hangzhou, this luxury hotel is within a 15-minute walk of West Lake, Wushan Night Market, and Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 2 mi (3 km). Longxiangqiao Station is 5 minutes by foot and Fengqi Road Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hyatt Hangzhou Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 267 out of 491 reviews
Rating 8 - Good. 142 out of 491 reviews
Rating 6 - Okay. 56 out of 491 reviews
Rating 4 - Poor. 12 out of 491 reviews
Rating 2 - Terrible. 14 out of 491 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location, cross the street from the West Lake. The view in the room is stunning.
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, right next to West Lake and in77 shopping. Great room. Highly recommended!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view, clean and very friendly staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lake view and good breakfast
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big, the staff is very helpful. The breakfast is excellent.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Location excellent, well trained staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location! Excellent service!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice location with good service
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the lake. Third time staying at this location.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and great experience
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great customer oriented service!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very good location and good service!
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to west lake.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice room. Superd location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Stayed 2 nights in May 2024