Grand Hyatt Hangzhou

Luxury hotel with 5 restaurants and a full-service spa

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Relax in a spacious interior with a plush sofa, sleek coffee table, and a sophisticated chandelier.

Overlooking a serene lake, this hotel offers stunning views of a distant mountain range.

Relax on the deck overlooking the serene water and mountains.

Enjoy a serene view of the water from the comfort of this stylish room, featuring a large bed, flat-screen TV, and cozy seating area.

Overview
Rooms
Location
Policies

Popular amenities

Bar
Pool
Spa
Breakfast available
Room service
Parking included

NT$5,641 total

includes taxes & fees

Jul 29 - Jul 30

Room options

All rooms

1 bed

2 beds

Showing 13 of 13 rooms

Grand Premium Suite

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

18 Ping (60 square meters)
Lake view
Sleeps 3
1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

10 Ping (33 square meters)
Sleeps 3
1 King Bed

Grand, Suite, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

17 Ping (56 square meters)
Sleeps 3
1 King Bed

Room, 2 Twin Beds

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

10 Ping (33 square meters)
Sleeps 3
2 Twin Beds

Club Room, 2 Twin Beds (Club Access)

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

11 Ping (36 square meters)
Sleeps 3
2 Twin Beds

Tent, 1 King Bed (CAMP IN GARDEN)

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

11 Ping (36 square meters)
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Lake View

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

10.90 Ping (36 square meters)
Lake view
Sleeps 3
1 King Bed

Club Room, 2 Twin Beds, Lake View

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

11 Ping (36 square meters)
Lake view
Sleeps 3
2 Twin Beds

Room, 2 Twin Beds, Garden View

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

11 Ping (36 square meters)
Sleeps 3
2 Twin Beds

Room, 1 King Bed, Lake View

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

11 Ping (36 square meters)
Lake view
Sleeps 3
1 King Bed

Room, 2 Twin Beds, Lake View

Very good

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

11 Ping (36 square meters)
Lake view
Sleeps 3
2 Twin Beds

Club Room, 1 King Bed (Club Access)

Highlights

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

Deep soaking bathtub

10.90 Ping (36 square meters)
Sleeps 3
1 King Bed

Room, 1 King Bed, Garden View

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free cribs/infant beds

Refrigerator

LCD TV

Blackout drapes/curtains

Premium bedding

11 Ping (36 square meters)
Sleeps 3
1 King Bed

About the neighborhood

28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

West Lake - 1 min walk - 0.0 km
Wushan Night Market - 20 min walk - 1.7 km
Wulin Square - 2 min drive - 1.9 km
Hangzhou Tower Shopping Mall - 2 min drive - 2.2 km
Zhejiang University Yuquan Campus - 4 min drive - 4.4 km

Getting around

Longxiangqiao Station - 4 min walk
Hangzhou Railway Station (HZD) - 18 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

‪中原一大碗 - ‬6 min walk
‪爵色酒吧 - ‬6 min walk
‪炉鱼 - ‬2 min walk
‪星巴克 - ‬4 min walk
‪菲芘国际娱乐 - ‬6 min walk

About this property

Grand Hyatt Hangzhou

Luxury hotel near West Lake

Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe, and a hair salon. Treat yourself to a facial, a massage, or a body wrap at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Other perks at this hotel include:

An indoor pool
Free self parking
Limo/town car service, buffet breakfast (surcharge), and ATM/banking services
A 24-hour front desk, a porter/bellhop, and a ballroom

Room features

All 388 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes.

Extra conveniences in all rooms include:

Rollaway/extra beds (surcharge) and free cribs/infant beds
Bathrooms with deep soaking tubs and free toiletries
LCD TVs with satellite channels
Wardrobes/closets, refrigerators, and daily housekeeping

Languages

Chinese (Mandarin), English

Similar properties

Pool
Hot Tub
Spa
Parking included

NT$4,064 total

includes taxes & fees

Aug 10 - Aug 11

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
24-hour roundtrip airport shuttle on request for a surcharge
Train station pick-up shuttle (surcharge)
Limo/town car service
Free self parking on site

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
5 restaurants
A bar/lounge
A coffee shop/cafe

Restaurants on site

28 Hubin Road 湖滨28
Grand Cafe 咖啡厅
Grand Hyatt Steakhouse
Patio 青莳

Things to do

Full-service spa
Health club
Indoor pool
Piano
Sauna
Steam room

Family friendly

In-room crib
In-room refrigerator
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Conference center
Meeting room

Outdoors

On a lake

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Reflexology
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

8 floors
Ballroom
Banquet hall
Built in 2004
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Free crib
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

LCD TV with satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Minibar
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board on request
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 288.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately CNY 198 per person
Airport shuttle fee: CNY 550 per vehicle (one way)
Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Hyatt

Hangzhou Hyatt Regency

Hyatt Hangzhou

Grand Hyatt Hangzhou Hotel

Hyatt Regency Hotel Hangzhou

Regency Hyatt Hangzhou

Hyatt Regency Hangzhou Hotel

Grand Hyatt Hangzhou Hotel

Grand Hyatt Hangzhou Hangzhou

Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of 2025/7/25, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on 2025/7/29 start from NT$4,838, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Hangzhou?

Self parking is free at this property.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hyatt Hangzhou?

Check-out is at noon.

Does Grand Hyatt Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Grand Hyatt Hangzhou located?

Located in Shangcheng, this luxury hotel is within a 10-minute walk of West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 mi (3 km). Longxiangqiao Station is only a 4-minute walk and Fengqi Road Station is 18 minutes.

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Grand Hyatt Hangzhou Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Hoi Ching

2025/6/22

Liked: Cleanliness, amenities, property conditions & facilities

Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.

Stayed 3 nights in Jun 2025

10/10 Excellent

David

2025/4/24

Liked: Cleanliness, staff & service, property conditions & facilities

The area is beautiful

Stayed 2 nights in Apr 2025

10/10 Excellent

Malcolm

2025/5/28

Liked: Cleanliness, property conditions & facilities

Lake veiw was more a roof than lake

Stayed 4 nights in May 2025

10/10 Excellent

KIN FAI GARY

2025/3/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.

Stayed 3 nights in Feb 2025

10/10 Excellent

HO

2023/3/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location and wonderful food.

Stayed 2 nights in Mar 2023

10/10 Excellent

Faustina

2024/11/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.

Stayed 1 night in Nov 2024

10/10 Excellent

Huan

2024/8/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A 5-star facility in the best location in Hangzhou with services that match its class!

Stayed 2 nights in Aug 2024

10/10 Excellent

Juan

2023/10/30

Liked: Staff & service, amenities, property conditions & facilities

Excellent location. Food at restaurant was delicious, massage was great.

Stayed 1 night in Oct 2023

8/10 Good

YAOCHAO

2024/10/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location to Xihu.

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.

Stayed 2 nights in Oct 2024

10/10 Excellent

VINCI

2024/4/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.

Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveler

2024/1/3

Awesome location and service. Loved it.

Stayed 2 nights in Dec 2023

6/10 Okay

Meigan

2024/5/8

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.

Stayed 2 nights in May 2024

10/10 Excellent

Yee Kok

2024/10/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.

Stayed 3 nights in Oct 2024

8/10 Good

shuou

2023/5/19

Liked: Staff & service

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.

Stayed 1 night in May 2023

10/10 Excellent

simon

2024/8/9

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 3 nights in Aug 2024

10/10 Excellent

Jordick

2024/12/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room lighting is too bright

The lighting in the room is too bright. No light dimmer.

Stayed 3 nights in Dec 2024

6/10 Okay

Yanlong

2024/6/20

It is okay but so so , old

Stayed 1 night in Jun 2024

8/10 Good

Connie

2023/11/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.

Stayed 3 nights in Nov 2023

8/10 Good

WEILIN

2024/12/3

Liked: Staff & service, property conditions & facilities, room comfort

Smoke issue bored me

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)

Stayed 2 nights in Nov 2024

2/10 Terrible

Tiong Ho Brad

2023/2/23

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.

Stayed 2 nights in Feb 2023

10/10 Excellent

BOON WEE

2025/5/26

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in May 2025

10/10 Excellent

Jingxin

2025/4/28

Liked: Cleanliness, staff & service

Stayed 3 nights in Apr 2025

10/10 Excellent

Zhi Pei

2025/4/24

Stayed 2 nights in Mar 2025

10/10 Excellent

Xueshanshan

2025/4/12

Stayed 4 nights in Apr 2025

10/10 Excellent

WEN TRAN

2025/4/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2025

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Grand Hyatt Hangzhou

Choose dates to view prices

Photo gallery for Grand Hyatt Hangzhou

Popular amenities

Room options

View all photos for Grand Premium Suite

Grand Premium Suite

Highlights

View all photos for Room, 1 King Bed

Room, 1 King Bed

Highlights

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Highlights

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds

Highlights

View all photos for Club Room, 2 Twin Beds (Club Access)

Club Room, 2 Twin Beds (Club Access)

Highlights

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN)

Highlights

View all photos for Club Room, 1 King Bed, Lake View

Club Room, 1 King Bed, Lake View

Highlights

View all photos for Club Room, 2 Twin Beds, Lake View

Club Room, 2 Twin Beds, Lake View

Highlights

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View

Highlights

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Highlights

View all photos for Room, 2 Twin Beds, Lake View

Room, 2 Twin Beds, Lake View

Highlights

View all photos for Club Room, 1 King Bed (Club Access)

Club Room, 1 King Bed (Club Access)

Highlights

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Highlights

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Grand Hyatt Hangzhou

Languages

Similar properties

Midtown Shangri-La, Hangzhou

Midtown Shangri-La, Hangzhou

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods