Puerto Rico Island 4 Stars Hotels

"Water park had no water."

"The property was beautiful, the staff was friendly and helpful. My only concern was the front desk was always busy and short staffed. My late check out was messed up and we got locked out of the elevator and our rooms, so I had to wait in a long line to have it corrected. Other than that it was a 5 star experience. "

"We had exceptional service in the pool area bar and Papaya Fernando and Pedro were absolutely fantastic, the first night there though we had a waiter ignore us for about 20 minutes after we sat down to have dinner and a cocktail finally my husband got up and went to the bartender and asked for drinks, then we finally ordered food, my husbands cheeseburger came out and he was finished eating and we were still waiting for my small pizza, we had to ask about the food and if they ordered it for me, I was going to sign up for the Marriott rewards program but this made me think about it and decided not to, we spoke to the manager and they were very kind we are not sure if we will go back"

"Clean rooms. Friendly staff"

"This is the second time I stay here for my trip and never had issues but this time housekeeping didn’t come to clean my room, I had to call the front office to ask why. I did not have the DND sign up and it took hours to get the roomed cleaned I did not like that. "

"Enjoyed the stay. The staff were accommodating and room clean."