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"We stayed one week at the Riu Palace with family and friends and overall had a great experience. I shared a swim-up pool room with my girlfriend, and the biggest standout was the cleanliness. This was honestly one of the cleanest resorts I’ve ever stayed at 5/5. Staff constantly cleaned. The food was another huge highlight. I’m normally not a buffet person, but the buffet here was excellent — some of the best resort food I’ve had. Family and friends enjoyed the specialty restaurants too. Food gets another 5/5. The value for the money was definitely worth it, especially with access to the Santa Fe and Baja California resorts. Customer service 3.8/5 was mostly good, but communication could sometimes be difficult because limited staff spoke enough English to assist with questions. The resort is also very large, and the maps could definitely be improved because elevators and floors were confusing at first. The biggest downside was the Wi-Fi. It was unreliable throughout the Palace resort, making remote work nearly impossible and draining phone batteries. As for entertainment, the resort becomes very quiet at night. I enjoyed the peaceful atmosphere, but my girlfriend wished there were more adult-oriented evening activities. Many late-night shows focused on children’s entertainment, while themed parties were geared toward a younger crowd. Overall, I would absolutely return for the amazing food, cleanliness, relaxing atmosphere, and overall value. "

"Pool was big and perfect temp. Buffet was a little limited but perfect for breakfast everyday. Room was clean and the bed was comfortable. Staff was amazing in all areas. Good value for what you get."

"Staff is very friendly, resort if very clean, the coffee shop and restaurants are delicious. Loved the views from this resort."

"Despite an overall positive experience, it was disappointing to see the resort’s full potential overshadowed by the behavior of a group of intoxicated guests. Their loud noise, offensive language, and unruly conduct made it difficult to fully relax and enjoy the stay. This becomes even more important when traveling as a family, where you hope for a safe, peaceful, and welcoming environment for everyone. It was unfortunate because the resort has so much to offer, but that atmosphere took away from what should have been a truly enjoyable family experience."

"This property was beautiful, clean and the staff was friendly and helpful. However, the beach was not swimable due to tides. I am uncertain if that was temporary or a constant occurrence. A bottle of water cost 15 dollars at the main restaurant in the hotel. Imagine the price for all other menu items, very overpriced. Overall, it was a decent experience."

"Very friendly staff and beautiful pool"

"Everything is good "

"The amenities would have gotten higher marks except that our favorite pool (Pool 40 next to Tazuna) was closed, along with pool 26, both closed for the entire month of May. The Fun Lab was also closed but we didn't have any teens with us so that didn't bother us, but I would have been disappointed had I planned on using that. On the plus side, we learned that we like Pool 17 and despite 2 of the pools being closed, Pool 17, the Main Pool and the SKy Pool were not overly crowded. The staff were very attentive and wonderful. Shout out to the amazing server extraordinaire: Roberto! He was fantastic. In general, staff would also have gotten higher marks if they had been trained on how to handle an extremely inebriated guest poolside. Instead, we watched a passed out guest on a lounge chair and on the ground wollow for hours as he dry heaved semi-consciously while staff figured out what to do. It was sad to watch his 3 children cry, his wife kick him trying to wake him up, and the general confusion about how to deal with it all by the staff. The wife refused medical help. It was a "buzz Kill" for us watching and I wish the staff could have removed him from the area much earlier. They did finally wheel him out. There should be staff proticol to deal with this sort of thing. We have been to this resort many times and never witnessed such an event. Overall, the food was excellent and the drinks were cold. Plus, the view can't be beat and rooms were quiet."

"This resort exceeded my expectations! The customer service was exceptional, the spa was phenomenal, and the resort has beautifully well-kept grounds. I definitely recommend this resort! "