"The hotel design was beautiful and overall was clean. Staff were friendly, polite, and efficient, they have a 5 star service. However, when I turned on the shower, 3 insects dropped from the shower head and completely shocked me. It was disgusting as they were dead. I wondered if the hotel staff forgot to close the balcony door and let in the insects. It gave me a good scare when they dropped. I wish the hotel could do a better job next time given that every other detail of this hotel was perfect. Also, one moth flew into my room during night and it disturbed my sleep. Given that there were no air conditioning, we had to open the balcony door for air, I wish the hotel could install window screening to prevent insects flying inside the room. "
"The hotel was great for its value. The room was very cozy and functional although being small. It was super clean as well and the bathroom was very nice and modern. Amazing view of the Matterhorn from the balcony. Good breakfast and friendly staff. No AC but it wasn’t a problem at all, I asked for a fan when I checked in in the afternoon, but in general it’s ok with the window open. Happy that there’s an elevator too."
