Skip to main content

Hotel ZERMAMA Zermatt

4.0 star property
Art Deco hotel with a coffee shop and a restaurant

Choose dates to view prices

Nestled near the Matterhorn Glacier Ride, Hotel ZERMAMA Zermatt offers a haven for active travelers. Unwind on the tranquil terrace, indulge in archery or explore the art gallery and designer stores on site. With free in-room WiFi, a coffee shop/cafe and dry cleaning/laundry services available, this upscale hotel is perfect for relaxation and adventure alike - its helpful staff has left an impressive mark on previous guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Housekeeping
  • Laundry
The current price is NT$11,284
NT$12,025 total
includes taxes & fees
Dec 2 - Dec 3

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Mama's Double Matterhorn

Mama's Double Matterhorn | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Double Matterhorn

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Heated bathroom floor
  • 237 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Mama's Single

Mama's Single | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Single

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Heating
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Heated bathroom floor
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Mama's Doppel L

Mama's Doppel L | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Doppel L

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Heating
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Heated bathroom floor
Hair dryer
  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Sweet Matterhorn

Balcony view

Sweet Matterhorn

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Heating
Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 484 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Mama's Double

Mama's Double | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Double

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Heating
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Heated bathroom floor
Hair dryer
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for MAMA'S POOL

MAMA'S POOL | Premium bedding, minibar, in-room safe, blackout drapes

MAMA'S POOL

Highlights

Balcony
Private rooftop hot tub
Heating
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 269 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Position SPA

Pool Position SPA | Premium bedding, minibar, in-room safe, blackout drapes

Pool Position SPA

Highlights

Private outdoor hot tub
Heating
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Hair dryer
Rainfall showerhead
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Matterstrasse 23, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Matterhorn Museum - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Restaurant Derby - ‬7 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Hotel ZERMAMA Zermatt

Upscale hotel near Zermatt-Furi Gondola
Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Hotel ZERMAMA Zermatt provides a terrace, an art gallery on site, and designer stores on site. Active travelers can enjoy archery at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks include:
  • Cooked-to-order breakfast (surcharge), train station pick-up service, and free newspapers
  • Snow sports gear, a front-desk safe, and tour/ticket assistance
  • An elevator, smoke-free premises, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel ZERMAMA Zermatt offer comforts such as premium bedding and heated floors, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Heated floors, rainfall showers, and hair dryers
  • Heated floors, heating, and daily housekeeping

Similar properties

Exterior
Hotel Chesa Valese
  • Breakfast included
  • Spa
  • Free WiFi
  • Bar
9.8 out of 10, Exceptional, 178 reviews
The price is NT$7,147
NT$7,731 total
includes taxes & fees
Dec 3 - Dec 4
Hotel Chesa Valese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: CHF 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Archery
  • Art gallery
  • Designer stores
  • Ski passes
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2019
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heated floor
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Frequently asked questions

Is Hotel ZERMAMA Zermatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel ZERMAMA Zermatt?

As of 2025/11/30, prices found for a 1-night stay for 2 adults at Hotel ZERMAMA Zermatt on 2025/12/2 start from NT$11,284, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Hotel ZERMAMA Zermatt doesn't offer parking.

What time is check-in at Hotel ZERMAMA Zermatt?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel ZERMAMA Zermatt?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel ZERMAMA Zermatt located?

Located in the heart of Zermatt, this hotel is 0.7 mi (1.1 km) from Zermatt-Furi Gondola. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel ZERMAMA Zermatt Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Location

9.8

Staff & service

9.6

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 156 out of 195 reviews
Rating 8 - Good. 31 out of 195 reviews
Rating 6 - Okay. 6 out of 195 reviews
Rating 4 - Poor. 1 out of 195 reviews
Rating 2 - Terrible. 1 out of 195 reviews

Reviews

10/10 Excellent

Pamela

Liked: Amenities
Amazing views and excellent customer service. Rooms were very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here every time I am in Zermatt.
Stayed 1 night in Jul 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had great lighting. It had great robes for the cold weather
Stayed 1 night in Sep 2025

10/10 Excellent

YOSHIFUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the station and the Japanese Bridge, and you can see the Matterhorn from your room.
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Room is very small! Small space to walk around the bed
Stayed 1 night in Sep 2025

10/10 Excellent

Tama

Liked: Cleanliness, staff & service, property conditions & facilities
Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
Stayed 2 nights in Sep 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Stayed 1 night in Jun 2025

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
New and modern hip hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Jitrada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Stayed 1 night in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
Stayed 1 night in May 2025

10/10 Excellent

Hermanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again.
Stayed 2 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views.
Stayed 1 night in Jan 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent stay, great staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
Stayed 1 night in May 2025

10/10 Excellent

Dr. Ken

Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler.
Stayed 2 nights in May 2025

10/10 Excellent

Chereen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Stayed 1 night in Oct 2024

10/10 Excellent

Berna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff- great location
Stayed 1 night in Aug 2023

10/10 Excellent

faiza

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing crew! A gentleman picked me up, both woman at the front desk were amazingly kind and helpful. Monica was a breath of fresh air and was a gem of a human. Thank you for bringing my Matterhorn experience to the fullest!
Stayed 2 nights in Apr 2025

8/10 Good

Marcos G.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. It does not have an AC but you can leave the window open and it gets chilly.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
Stayed 4 nights in May 2024

10/10 Excellent

Diane

Liked: Amenities
Location is great. Staffs are nice.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charged for something we didn’t break.

There was a broken chair on the patio and I assumed they knew about it since it was broken when we arrived. Noticed it the first time we sat on it. The hotel had the nerve to charge me over $80 for it. We booked 2 suites for our stay and ate numerous meals/drinks at the hotel. They did not treat us right.
Stayed 2 nights in Jun 2025