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Hotel Ambassador Zermatt

4.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Hotel Ambassador Zermatt

Sauna
View from property
Free daily buffet breakfast
Interior entrance
1 bedroom, premium bedding, pillowtop beds, minibar
Nestled in the mountains, Hotel Ambassador Zermatt offers a serene retreat with a breakfast buffet, sauna, and indoor pool. Enjoy dinner at Restaurant Tapas & Wine with garden views or unwind by the lobby fireplace. Multilingual staff are on hand to help you make the most of your stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • 24/7 front desk
  • Room service
  • Pet friendly
The current price is NT$10,481
NT$11,184 total
includes taxes & fees
Aug 31 - Sep 1

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for 1 Bed Room Suite in Suite

Flat-screen TV

1 Bed Room Suite in Suite

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 534 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

Flat-screen TV

2 Room Suite in Family room

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Separate dining area
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 646 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Mountain View (Matterhorn)

1 bedroom, premium bedding, pillowtop beds, minibar

Double Room, Mountain View (Matterhorn)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Separate bedroom
  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Double or Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
Blackout drapes/curtains
Separate bedroom
  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Located in Zermatt, Hotel Ambassador Zermatt is near a train station and near a boardwalk/promenade. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and sledding.
Visit our Zermatt travel guideOpens in a new window
Map
Spissstrasse 10, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Zermatt - Furi - 9 min walk - 0.8 km
  • Zermatt-Furi Gondola - 17 min walk - 1.5 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • Walliserkanne
  • ‪Golden India - ‬3 min walk
  • ‪Le Petit Royal - ‬4 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬5 min walk

About this property

Hotel Ambassador Zermatt

Upscale hotel near Zermatt-Matterhorn Ski Paradise
You can look forward to a free breakfast buffet, a terrace, and a garden at Hotel Ambassador Zermatt. For some rest and relaxation, visit the sauna or the hot tub. The on-site fondue restaurant, Restaurant Tapas & Wine, features garden views and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also find perks like:
  • An indoor pool along with sun loungers
  • Bike rentals, express check-out, and express check-in
  • Multilingual staff, free newspapers, and a computer station
  • A 24-hour front desk, a porter/bellhop, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 84 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like free WiFi and laptop-friendly workspaces.
Other amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Tubs or showers, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, children's slippers, and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Restaurants on site

  • Hotelbar
  • Restaurant Tapas & Wine

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 31 and December 6.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 15.00 per pet
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 90 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

Does Hotel Ambassador Zermatt have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Ambassador Zermatt?

As of 2025/8/29, prices found for a 1-night stay for 2 adults at Hotel Ambassador Zermatt on 2025/8/31 start from NT$10,481, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ambassador Zermatt pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a required deposit per night.

How much is parking at Hotel Ambassador Zermatt?

This property doesn't offer parking.

What time is check-in at Hotel Ambassador Zermatt?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Ambassador Zermatt?

Check-out is at 11:00 AM.

Where is Hotel Ambassador Zermatt located?

Situated in the mountains, this hotel is steps from Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa, and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within 10 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 2-minute walk.

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Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 273 out of 459 reviews
Rating 8 - Good. 146 out of 459 reviews
Rating 6 - Okay. 26 out of 459 reviews
Rating 4 - Poor. 9 out of 459 reviews
Rating 2 - Terrible. 5 out of 459 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, convenient, friendly staff
Stayed 1 night in Aug 2025

8/10 Good

alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good conveniently located hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Ying Ying

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, free breakfast, and the pool is a plus.
Stayed 2 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt was definitely our favorite town. We only wish that we stayed longer. Your location is amazing and extremely convenient to town and the rail system.
Stayed 1 night in Jul 2025

10/10 Excellent

SURENDRAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station. Nice spacious room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marilou

Liked: Amenities
clean, good breakfast, near to all, quiet
Stayed 1 night in Jun 2025

8/10 Good

sanjay

Liked: Cleanliness, amenities, property conditions & facilities
Staff at breakfast was rude
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, breakfast is not best in class but decent, hotel has construction going on one side so was noisy. Some facilities like pool are shared with neighboring hotel. No air conditioning, but was cool enough at noise with all windows open.
Stayed 1 night in Jul 2025

10/10 Excellent

Venugopal

Liked: Cleanliness, amenities, property conditions & facilities
Close to station
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly reception staff. Great location and value.
Stayed 1 night in Mar 2025

10/10 Excellent

Jetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Views, Central location, Good facility

We stayed in the 1 bedroom suite which had the perfect view of the Matterhorn. Also close to the train station and had a free shuttle service.
Stayed 1 night in Mar 2025

8/10 Good

wei-jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for family trip
Stayed 2 nights in Jan 2025

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station, nice view from the hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Engin Caglar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Just across the train station nice modern clean hotel. Friendly staff, good breakfast
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis Heitor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff! Really recommend the place!
Stayed 4 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swiss Alps

Great location and friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Start to a Perfect Zermatt Week

The Hotel was perfect. It had everything to make our week in Zermatt perfect -- Great Breakfast, Great Location and very comfortable rooms. They picked us up at the train station and the service never ended until they delivered us back for departure.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing 2-day trip to Zermatt with family

From check-in to the breakfast service team and onsite restaurant & bar, everyone was so friendly and helpful in making sure we had a nice stay in Zermatt. Also, the view of the Matterhorn from our room was amazing.
Stayed 2 nights in Jan 2025

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Steps from the train station, gornergrat station, and so close to shopping and dining.
Stayed 3 nights in Dec 2024

8/10 Good

Roline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. View of the Matterhorn. The breakfast was ok could be improved.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Jan 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Zermatt. So we were really unsure of our lodging choice. Fortunately it met or exceeded our expectations, which really helped to make overall experience wonderful.
Stayed 5 nights in Dec 2024

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front staff. We was served by Mr. Lucas. Thank you
Stayed 2 nights in Dec 2024

10/10 Excellent

Tobin

Liked: Cleanliness, amenities
Excellent breakfast. Arsen at front desk super helpful!
Stayed 4 nights in Sep 2024

8/10 Good

Nilesh N. Kotecha,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2024