Find Family Hotels in Punta Nizuc

"Check in was great especially Brenda at the front desk. She’s very accommodating. Room was very nice with an ocean view. Liz, Nelson, and Angelo at the restaurant and Allan at the bar were great. We were disappoint with the following reasons: 1. We didn’t get housekeeping service after our first night despite having the sign that said between 8am-3pm. We came back at 4pm and ended up asking for fresh towels. 2. Some towels smelled damp. 3. We asked for dental kits during the evening but it did not come. We had to request again the next day. 4. No laundry bag given to put our wet clothes and asked for plastic bag instead and was given 2. When asked for more since it was small, staff said they can only provide 2. Given that we paid a lot. 5. Restaurant reservations. We stayed for 5 nights and can only book 2 reservations. I asked front desk and they said to just ask the staff at the restaurant for walk ins. Went to 2 restaurants and they don’t allow walk ins. When I told front desk, they sent me the next day to the staff that manage the app. When I talked to the person, they told me to come back the next day. I just decided that there’s no point coming back since we are leaving the next day. We were very disappointed that my friends and I weren’t able to have dinner together in one of the restaurants since we only have 2 nights altogether. "

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"Too crowded "

"My husband I enjoyed our 7 days of pure bliss. The food at the buffet was just looked fresh and appealing. You could tell it was sitting there all day. Our favorite restaurant was the Krystal first and the black and white. The rooms were grand and we had amazing view of the pool and beach. It would’ve been nice if the beds were true king not two doubles pushed together. The hotel is very grand feel very regal. Loved the art deco bar, the pools were awesome. The beach the beach was better than isla mujeres. Coming back for sure."

"Occidental Costa Cancún Review We recently stayed at the Occidental Costa Cancún and overall had a very enjoyable vacation. The resort is exceptionally clean, and the entertainment staff does a great job keeping guests engaged throughout the day and evening. The pool is large with plenty of loungers available, so finding a spot was never an issue. The buffet was a real highlight — an impressive variety of dishes, all very tasty and well prepared. The rooms were spotless and comfortable, and every staff member we encountered was friendly and helpful. There are, however, a few aspects that could be improved. You can only book four specialty restaurants during a seven‑night stay, but in fairness, we didn’t mind too much since the buffet food was just as good (if not better) than what we tried in the specialty options. One drawback was that the pool bar and lobby bar are essentially the same space, which makes it impossible to enjoy a quiet pre‑dinner drink. The noise from guests still in bathing suits by the pool carries right into the lobby area, making it hard to relax or enjoy the nightly entertainment — which usually features lovely live music like piano, saxophone, or violin. We also had to request a room change after being placed just two doors away from the bar. We don’t mind a bit of nighttime activity, but the noise past midnight was too much. Finally, there’s no poolside outdoor food service for lunch; the only option is a snack bar on the second floor, which isn’t ide"

"Clean, modern hotel with class. Very good, fresh and tasty food with beautiful presentation; much better than anticipated (from my previous experiences in a 4star in Mexico). Checkin and checkout was quick and efficient. The only issue is a dire lack of palapas or other shade at the beach (10 palapas for a hotel that size?!) and the hotel layout was a maze on day1 - they should be handing out a property map."

"The entire resort was lovely. Our room was beautiful and peaceful, and the staff were amazing. On our last day there was a glitch with our check out time and the concierge desk did everythi they coudd to accomodate us."

"Amazing service and delicious food. "

"Yes, the view was amazing. The rooms are alittle dated, but everything is very clean. The staff is incredible!"