Movie Colony East 4 Stars Hotels

"Our stay at Riviera Palm Springs started with a very frustrating check-in experience. We arrived at 3:30 PM, just before the 4:00 PM check-in, and were told our room would be ready in 40 minutes. We agreed to wait. After more than an hour with no update, I returned to the front desk and was simply asked if I received a text. When I said no, I was told the room was still not ready—no apology, no explanation, and no effort to assist. I even offered to take any available room just to avoid waiting longer, but there was no urgency or proper accommodation. This is unacceptable, especially since we booked in advance. With an 11:00 AM check-out, there is ample time to prepare rooms. When we were finally given a room, it had a very poor view that did not match expectations. I have video proof. The lack of communication, accountability, and basic customer service was disappointing. I am requesting a partial refund or compensation for this experience."

"Needs the be refreshed, outdated and starting to aprese wornout"

"Really fun, a lot of things to do around the resort. Highly Recommend."

"I paid $3000 for a jointing rooms. Our view was dead grass. I have been coming here 15 years and they never upgrade. Front desk people are always rude. You will never get a room before 4pm or later. "

"Our villa was nice and clean with a nice view of the pool. "