El Paseo Village 3 Stars Hotels

"The pool was nice. They cleaned it every morning. However, it could have used a second clean in the afternoon due to debris from trees and bugs landing in the pool The property is in the perfect location. Right next to the heart of shopping and dining. Nice bikes to ride around the beautiful old homes. The building itself needs some TLC: Fresh paint and stain in the elevators. New lawn furniture. New pool towels We were there for 4 nights. 3 out of 4 days we had no hot water. We would call the front desk and they acted like they didnt believe us. They would send maintenance up to our room and they would run the water until it got luke warm and that’s would be the best we would get. We had 1 day of hot water. We were not offered another room. No one talked to us about a solution. We had to take cold showers at 3am the morning we left for an early flight out of Ontario. Overall we will probably not go back because it felt like no one cared if we had a good experience or not. A little concern and good communication goes a long way and we didn’t get that. "

"My recent stay at the hotel had its ups and downs. On the positive side, I had an absolutely wonderful experience at the spa. Hiram gave me one of the best massages I’ve ever had, and his service was top-notch. Unfortunately, the rest of the stay didn't measure up. In my room, the hot water only came out of the tub spout, not the showerhead. I mentioned it to the front desk, but they simply took a note, and nothing was done. I ended up having to shower by crouching under the spout; it felt like bathing with buckets. The staff throughout the hotel seemed unfriendly and overworked, which made for an unwelcoming atmosphere. Dining at Capri Restaurant was also a letdown; service was incredibly slow, and it took 30 minutes just to get a cup of water. Overall, while Hiram at the spa deserves high praise, the hotel experience itself needs great improvement."