國際大道區 4 星級飯店

"Dear Hotel Management, I am writing to complain about a wrongful, unexplained charge of $700 at check-out. I had already pre-paid $600 for my room online. At check-in, staff only mentioned an extra $200 would be required. But upon check-out, I was charged $700 with no reason or itemized breakdown provided. This is misleading and unprofessional. I demand that you immediately clarify what the $700 covers, reverse any incorrect charge, and issue a full refund for the overpayment. I expect a clear reply and resolution within 24 hours. Best regards, sen huang"

"My daughter celebrated her 16th birthday here. The room was clean, the pool was great, and everything was very comfortable. It was a wonderful experience for us."

"I barely slept soundly all night.The air conditioner kept automatically switching between hot and cold, so it was cold one moment and hot the next. When checking in, I explained how I had booked the room and that it included free parking, but the woman at the front desk who was processing my check-in still insisted that I needed to pay for parking. The front desk staff member who helped me check in told me that they don't offer free breakfast, even though my booking included it. Of course, that's fine; the overall stay was terrible anyway, so I didn't really care about the breakfast. I just wanted to check out. One positive thing, though, was that my daughter had a great time in the pool, and there was a hot spring pool, which I'd give five stars for."