「The air conditioner in the room was very noisy and dripping water.
The room smelled of latex paint and we had to change rooms and hotels the next day.」
「The air conditioner in the room was very noisy and dripping water.
The room smelled of latex paint and we had to change rooms and hotels the next day.」
「Our stay at the Krystal Cancun was a 10/10! The entire grounds are spotless, and the staff is courteous and attentive. THAT BEACH!!! It's so clean, such clear blue water, and the waves are safe for children! I didn't realize how different the shoreline and water is further down the coast.
different the water is further down the coast」
「Our stay at the Krystal Cancun was a 10/10! The entire grounds are spotless, and the staff is courteous and attentive. THAT BEACH!!! It's so clean, such clear blue water, and the waves are safe for children! I didn't realize how different the shoreline and water is further down the coast.
different the water is further down the coast」
「The front desk staff were very friendly and helpful with any questions we had.
Special thanks to Anna for her kind assistance in helping us book our tickets — it made everything much smoother.
The room was clean, and the common areas were generally quiet and pleasant.
The environment was lovely, and the breakfast was also quite good.
Overall, we had a great time ! 」
「The front desk staff were very friendly and helpful with any questions we had.
Special thanks to Anna for her kind assistance in helping us book our tickets — it made everything much smoother.
The room was clean, and the common areas were generally quiet and pleasant.
The environment was lovely, and the breakfast was also quite good.
Overall, we had a great time ! 」
「Uncomfortable Stay due to AC Issue.
1/24/25- 1/30/25 Room416
The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay.
In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick.
I hope management address this issue for future guests.
」
「Uncomfortable Stay due to AC Issue.
1/24/25- 1/30/25 Room416
The AC only had a cold mode with no way to adjust the temperature, makes the room uncomfortable cold. As a result, I got a cold after six nights stay.
In the first few days, I feel I can get used to it, so I didn’t complain. In the last day of stay, I started to had a running nose. Today is Feb 5th. I’m still in sick.
I hope management address this issue for future guests.
」
「We took the partial view room which was really good for the view however the property is in dire need of maintenance with rusted plumbing in the bathroom. The rooms are super spacious and great to hang out. Would definitely visit the place again when in Tulum because of the view & the location」
「We took the partial view room which was really good for the view however the property is in dire need of maintenance with rusted plumbing in the bathroom. The rooms are super spacious and great to hang out. Would definitely visit the place again when in Tulum because of the view & the location」